topic Re: PA-500 Management NIC Dead? in General Topics

PA-500 Management NIC Dead?

networkadmin — Fri, 23 Jul 2010 19:31:17 GMT

Always seems to happen out of hours but... the management NIC on our PA-500 seems to have dropped off the face of the earth.

I can't ping it, I can't SSH/Telnet to it, nor can I get to the web GUI.

Fortunately the PAN does still appear to be passing traffic, but assuming there's no dead daemon/service that will automatically restart at some point, if I walk in Monday and have to pull the power cord, is there anything I can look at that might help me or support work out what has happened?

It's running 3.1.3.

Thanks.

Re: PA-500 Management NIC Dead?

pantac — Fri, 23 Jul 2010 20:15:35 GMT

Hello,

If the management server service is having issues we (support) will need to get console access to this device to determine root cause.

Please open a case with us.

Regards,

Gary S.

Re: PA-500 Management NIC Dead?

networkadmin — Fri, 23 Jul 2010 20:22:49 GMT

Thanks, it's logged with Vadition. I'll see what they suggest as I'm open to doing a remote session but with the time difference it depends how everyone's fixed Monday.

I presume there's no sort of automated internal "polling" that will say "Oh that's died" and restart the service or anything, it's dead until I prod it?

Cheers.

Re: PA-500 Management NIC Dead?

James — Fri, 23 Jul 2010 23:37:49 GMT

Hi Paul,

The case is logged and VADition will be in touch with you with regards to setting up a remote session before you reboot. Don't worry, we have people 24x7 in seat from PAN HQ

Thanks for alerting us to this problem!

James

Re: PA-500 Management NIC Dead?

jeffhooi — Mon, 26 Jul 2010 05:00:35 GMT

Hi All,

I experienced the same issue too with PA-2020 firmware version 3.0.8 at my customer site.

Management interface seems to lost connection after 15 minutes in the network.

Once i reboot the device,it is ok again then down after 10 minutes.

Finally i had no choice but to reboot again the device and it is all ok now. Hopefully.

Is this normal?

Regards ,

Sam

Re: PA-500 Management NIC Dead?

swhyte — Tue, 27 Jul 2010 16:55:03 GMT

Hi Jeff,

that is not normal. Hopefully there isn't a duplicate IP in the network. If you are still experiencing this, you should call into support in order that we can take a look.Or you can prepare a techsupport file and specify the exact time of the incident in an email and send that to support.

thanks Stephen