topic Re: SystemAlert: Websrvr in General Topics

SystemAlert: Websrvr

Wirecard — Fri, 27 Apr 2012 20:30:04 GMT

Hi @all,

can somebody explain the following event, please:

websrvr: exiting because service missed too many heartbeats

Currently I'm not able to connect to the UI via https, via ssh is all fine...

Well, how to deal with that issue?

Thx & cya

chris

Re: SystemAlert: Websrvr

mikand — Sat, 28 Apr 2012 11:15:01 GMT

I would guess that the webserver process in the mgmtplane died for some reason (or was killed).

If you dont want to interrupt your network you can try to restart just your mgmtplane by following command:

request restart software

another command (anyone from PA who perhaps can explain the difference?) is:

debug software restart management-server

or more specific

debug software restart web-server

Re: SystemAlert: Websrvr

Wirecard — Mon, 30 Apr 2012 11:47:50 GMT

Hi mikand,

thx for your answer! Thinks are fine again ...

cya

chris

Re: SystemAlert: Websrvr

zarina — Mon, 30 Apr 2012 23:58:49 GMT

request restart software: will restart all the processes in the management server whereas debug software restart <option> will restart a single process.

Re: SystemAlert: Websrvr

mikand — Tue, 01 May 2012 08:34:02 GMT

So what about?

request restart system

debug software restart management-server

Re: SystemAlert: Websrvr

mharding — Tue, 01 May 2012 13:22:19 GMT

"debug software restart management-server" would be like restarting Windows Explorer, "request restart system" would be like restarting Windows.

Re: SystemAlert: Websrvr

mikand — Tue, 01 May 2012 15:25:49 GMT

so same same but different then 🙂

Re: SystemAlert: Websrvr

jcostello — Thu, 10 May 2012 20:08:59 GMT

Chris,

What version of software are you running and which device?

Thanks

James

Re: SystemAlert: Websrvr

gsteiner — Mon, 03 Sep 2012 11:58:02 GMT

same problem 2 days ago on both clusterd firewalls and now again.

4.1.7