topic Re: PAN-VM issues, support license not working in General Topics

PAN-VM issues, support license not working

mobradovic — Tue, 03 Jun 2014 13:24:22 GMT

Good Day

The support license key seems to be invalid. It's weird because that is the license key I got when I registered it. But in the virtualization guide, it mentions that you have to apply a

capacity auth-code, even on the support site where I registered there is no capacity auth-code only the Threat Prevention and Support codes.

Thanks

Dana

Re: PAN-VM issues, support license not working

panagent — Tue, 03 Jun 2014 15:06:17 GMT

These documents may be of assistance:

Refer to Support Portal: User Documents to view all Support Portal user documents.

Re: PAN-VM issues, support license not working

mobradovic — Tue, 03 Jun 2014 15:41:36 GMT

Thanks panagent

But I followed that to the letter, and all it needed was an image reboot and all is good

Thanks

Re: PAN-VM issues, support license not working

mobradovic — Tue, 03 Jun 2014 16:16:30 GMT

I was incorrect, after the reboot I'm still having the issue, I'm getting that the support license key is invalid.

Can I factory rest a PAN-VM? will that mess up the UUID and CPUID's?