Updates - problem

ifpilm — Sat, 06 Nov 2010 23:27:56 GMT

Hello,

I have problem with my PA-500 os 3.0.2

When I try to get updates for example software I get Failed to get upgrade info. Please try later.

Policy is just fine, BUT I don't see any traffic going into updates.paloaltonetworks.com.
I setup filter and perform debug but couldn't see any traffic dst for updates.paloaltonetworks.com.

My service router mgmt is set to exernal interface.

What is mabye the most strange I can ping update site and see (in monitroing) incomplete telnet to port 80, BUT when I try this to 443 there is nothing in logs.

Any ideas?

Regards,

ifpilm

Re: Updates - problem

rnitz — Sun, 07 Nov 2010 22:04:51 GMT

Since you are able to ping and telnet, this tells me that one of the services might not be working properly. There was a known memory leak on 3.0.2. If you are able to, I would recommend rebooting the device. this will free up the memory leak issue and should give you the opportunity to upgrade to a newer version. I recommend 3.0.10. Or you should open a support case.

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Updates - problem

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