topic Re: test wildfire registration Display "wildfire is disable" in General Topics

test wildfire registration Display "wildfire is disable"

Brian.Chen — Tue, 27 Aug 2013 16:39:53 GMT

I have input test wildfire registration on CLI

but after input ,,display "wildfire is disable

What causes it?

Best & Regards

Brian

Re: test wildfire registration Display "wildfire is disable"

kadak — Tue, 27 Aug 2013 16:52:09 GMT

Hello Brian,

Here is a document that explains a reasoning and resolution for your issue:

WildFire Registration Failed With Error: Disabled Due to Configuration

Basically, we need to make sure that we have a file blocking profile set to Continue or Continue Forward and then make sure that it is applied to a security policy.

Hope that helps!

Regards,

Kunal Adak

Re: test wildfire registration Display "wildfire is disable"

Phoenix — Tue, 27 Aug 2013 16:53:58 GMT

Brian,

If the wildfire was registered earlier and it shows its disabled now we may find some logs in system logs on the device.

You can also look more detail in var receiver logs.

less mp-log varrcvr.log

Have you seen this doc,

https://live.paloaltonetworks.com/docs/DOC-4751

Re: test wildfire registration Display "wildfire is disable"

mbutt — Tue, 27 Aug 2013 23:18:43 GMT

Make sure that your traffic for wildfire is not getting blocked. This can happen if you management traffic is passing through the firewall.

Here are the commands to verify wildfire

test wildfire registration

show wildfire status

Also under Device -->setup --> wildfire verify the following information is populated

If the configuration is populated you can try to put the server address manually.

The following doc shows the address as va-s1.wildfire.paloaltonetworks.com

https://live.paloaltonetworks.com/docs/DOC-3300

Hope this helps you resolve the issue.

Thanks

Numan

Re: test wildfire registration Display "wildfire is disable"

Brian.Chen — Wed, 28 Aug 2013 01:18:19 GMT

Dear All

I have print screen photo following:

Re: test wildfire registration Display "wildfire is disable"

${userLoginName} — Wed, 28 Aug 2013 06:28:49 GMT

Note that the cloud server can block your access if you upload to many files in a certain time-frame (something in the range of 1000 a day? not sure).

Contact your local SE if this is the case

Re: test wildfire registration Display "wildfire is disable"

mbutt — Thu, 29 Aug 2013 15:32:05 GMT

It seems like the device is not registered. Please ensure that you have the device registered on the the wildfire site.

https://wildfire.paloaltonetworks.com/

Thank you

Numan