topic Re: HA Active/Passive - Failover issues in General Topics

HA Active/Passive - Failover issues

SOC_CSG — Thu, 05 Feb 2015 12:26:03 GMT

Hello,

PAN-OS 5.0.8

I have a cluster of two firewalls in high availability HA. Today have switched (failover) and I do not understand Why?.

And I would like to know what could cause this?

I have reviewed the system logs, I do not see previous logs to restart. Is this normal?

Can I recover previous system logs to restart?

Is there any way to see a historical percentage of consumption of system resources (CPU Management and Data Plane CPU)?

Is there any way to make a test (check) hardware firewall?

Thank you.

Diego C.

Re: HA Active/Passive - Failover issues

ssharma — Thu, 05 Feb 2015 13:41:47 GMT

Hi Diego,

There can be number of reason why the failover occurred. System logs around the time of failover from both device would be a good place to start. To look for memory consumption you can look for "> less mp-log mp-monitor.log" and navigate through --top output, there you will see difference processes with different levels of cpu and memory consumption. But these kind of issues, I will suggest you opening a support case. Hope this helps. Thank you.

Re: HA Active/Passive - Failover issues

oklier — Fri, 06 Feb 2015 23:56:56 GMT

We have seen this before as well. We are on code 6.0.6 and there are notes in the newer code 6.0.8 that refer to automatic fail over with respect to data plane issues. Is a though one so I recommend opening a support case. In our case it was related to the path/route monitoring, the PAN thought it lost path but in reality it did not.

Re: HA Active/Passive - Failover issues

DavePalo — Mon, 09 Feb 2015 11:02:11 GMT

The reason why the fail-over occurred *should* be in the logs of the device that was active previously.

Are you still able to connect to the out-of-band MGT network interface of the failed device? If so, hopefully you will be able to see the logs up until the time of failover. Logs are not synchronised between devices.

Regards,

Dave

Re: HA Active/Passive - Failover issues

oklier — Mon, 09 Feb 2015 23:49:48 GMT

You can also filter the system logs by the event type 'critical', that will show you something similar to:

HA Group 1: Path group \'VirtualRouter\' failure; one or more destination IPs are down

This is just one type of message. But you still see a HA event. dyoung is correct, check the logs of both devices or the panorama or m100 is you have one.

Re: HA Active/Passive - Failover issues

SOC_CSG — Wed, 11 Feb 2015 07:06:08 GMT

We only see in the palo alto logs when the system start to be up. We opened a case with PA and they told us that in the logs we dont see anythign about a FW´s problem, that maybe it could be a power outage problem or electric suminis but the FW hadnt any electric problem.........a PA X-files :S

Re: HA Active/Passive - Failover issues

DavePalo — Wed, 11 Feb 2015 08:04:29 GMT

If you are not seeing any logs prior to the restart on the failed device then this is strange. How do you connect to your PA device to check logs please? Via MGT interfaces or one of the firewall interface IPs?

If your failed device had a power issue then there should be log entries reporting the loss of heartbeat connection to peer device.

Re: HA Active/Passive - Failover issues

SOC_CSG — Wed, 11 Feb 2015 08:17:41 GMT

We dont see anything in the logs and PA support neither. We access via MGT interface. i attached the monitor log, this happened at 10:05