topic Re: Dynamic Updates Problemes in General Topics

Dynamic Updates Problemes

Retired Member — Wed, 03 Dec 2014 15:18:00 GMT

From this night with last dynamic update of Applications and Threats the detection of private IP's in Geo IP location changed from origin private IP to unknown. Does anyone have the same issue? Since this morning with last dynamic update of Applications and Threats we have massive connection problems and we are clutching at straws.

Re: Dynamic Updates Problemes

ssharma — Wed, 03 Dec 2014 15:28:10 GMT

Hi robert.hoffmann ,

Palo Alto is aware of the issue and is working to fix it. In the mean time, workaround is to revert back to content 472. Hope this helps. Thank you.

Re: Dynamic Updates Problemes

Retired Member — Wed, 03 Dec 2014 15:46:28 GMT

And were is the mail or an other information about this issue? We are working the hole day, have to pay a contractual penalty in high of five-digit an you are mention in passing the problem?

I'am really frustrated.

Re: Dynamic Updates Problemes

HULK — Wed, 03 Dec 2014 21:40:22 GMT

FYI: How to Receive Email Notification for Community Announcements

Thanks

Re: Dynamic Updates Problemes

Retired Member — Thu, 04 Dec 2014 06:34:41 GMT

@HULK

You are a Joker....

I'am registered for mail notifications and I got Mails....

The Dynamic Update was on 02:16 CET +1

My original post was on 16:23 CET+1

Palo Alto Annoncement was on 20:39 CET+1

Your Post was on 22:40 CET+1

So the problem is not the receiving....

Re: Dynamic Updates Problemes

HULK — Thu, 04 Dec 2014 07:38:53 GMT

I do understand your problem/frustration. I was trying to help you with the KB document, in case your email id is not yet registered for notification. I would appreciate, if you choose the right words for your post/reply in this forum.

Thanks