topic Re: 6.1.3 update issue: Threat database handler failed in General Topics

6.1.3 update issue: Threat database handler failed

SDorsey — Fri, 20 Mar 2015 21:17:06 GMT

Hey all-

I tried updating a test box to 6.1.3 and encountered the error in the title. Per other threads, I tried manually downloading the latest content version and installing but it resulted in an error during install.

Has anyone else encountered this with 6.1.3 yet?

Re: 6.1.3 update issue: Threat database handler failed

rrajendran — Fri, 20 Mar 2015 23:30:19 GMT

I came across similar error in 6.0.7. We followed the below steps:

- Tried restarting management server (debug software restart management-server).

- Deleted the content file (" delete content update panupv2-all-contents-489-2600.tgx" ), re-downloaded and installed it.

However, the above steps did not resolve. At last we did a factory reset and that fixed the issue.

Hope this would be helpful.

Regards,

Ramya

Re: 6.1.3 update issue: Threat database handler failed

hshah — Sat, 21 Mar 2015 01:56:39 GMT

Before Factory reset, I would suggest to try one more step. Just delete the threat license. Pull the license again. Install content again. I helped me once.

Re: 6.1.3 update issue: Threat database handler failed

stambe — Wed, 25 Sep 2019 21:22:27 GMT

For me the factory reset took the FW to some 9.0.0-c210 which would not let me install new content inspite of having the threat license installed.

I downgraded the Panos to previous released build i.e. 8.1.0. then refresh the license , and the installed the latest content. worked like a charm!