topic Re: Cannot import certificates in General Topics

Cannot import certificates

LCMember436 — Tue, 20 Mar 2012 17:53:51 GMT

Hello

I know the instruction how to convert the SubCA certificate from an MS CA

the pem files are OK

but I can't import them into the PA, with 4.1.4

Te PA starts Uploadding but nothing happens

The WebGUI keep showing the upload process for over 5 min

The same as well with Panorama on 4.1.4

I tested as well the pfx format, didn't work either

I didn't have these kinds of problems before

are these issues of the 4.1.4?

Did anyone notice something simmilar and has an solution?

thx

pascal

Re: Cannot import certificates

jseals — Fri, 23 Mar 2012 02:54:10 GMT

Hello,

Hard to tell why it's failing there if you're not getting any errors.

Try going to the cli and running this:

> tail follow yes lines 50 mp-log ms.log

Then go back to the GUI, and import the certificate, check back on the cli window to see if any errors or messages appeared concerning the certificate import. If so, it may lead you to what's wrong.

If not, you can try to import the certificate with another browser, perhaps it's a webUI related issue.

Also, you can try to import the certificate via the cli:

> scp import certificate <options>

You can hit tab to autocomplete the command and help you make your way through the rest of the import.

Let us know if this helps make progress.

Thanks,

Jason Seals

Re: Cannot import certificates

LCMember436 — Fri, 23 Mar 2012 08:22:23 GMT

Hello jseals,

thx for your reply,

I just totally forgot about the scp import

Import sucsessfully with scp import keypair ...

thx pascal

Re: Cannot import certificates

chrisp — Thu, 05 Apr 2012 13:55:57 GMT

We had the same issue and it turns out there's a bug with the WebUI for FF. I was able to use IE to import successfully. I'm told it will be fixed in 4.1.5