topic Re: Can't upload anti-virus update in General Topics

Can't upload anti-virus update

mobradovic — Fri, 11 Apr 2014 14:06:25 GMT

Good day

I'm getting an informational error when uploading anti-virus file below is the error

"upload -> anti-virus -> name Node can be at most 64 characters - current lenght 79"

Has anyone seen this before?

Re: Can't upload anti-virus update

dpalani — Fri, 11 Apr 2014 17:32:58 GMT

Please check the name of the file.

HTH

Re: Can't upload anti-virus update

ssharma — Mon, 14 Apr 2014 02:05:28 GMT

Hi Mobradovic,

Can you please re-download the file and try to upload without changing the name? Please confirm if that helps. Thank you.

Re: Can't upload anti-virus update

mobradovic — Mon, 14 Apr 2014 16:30:02 GMT

I tried it again and got a different error this time

upload -> anti-virus -. name Node can be at most 64 characters - current length 74

I also did a tail mp-log ms.log see below

Apr 14 09:03:08 Error: pan_mgmt_get_sysd_string(pan_cfg_status_handler.c:363): failed to fetch cfg.platform.uuid
Apr 14 09:03:29 Error: pan_mgmt_get_sysd_string(pan_cfg_status_handler.c:363): failed to fetch cfg.platform.uuid
Apr 14 09:07:46 Error: pan_schema_verify_string(pan_schema_verify.c:361): Node can be at most 64 characters - current length 74
near line 0
Apr 14 09:13:40 Error: pan_mgmt_get_sysd_string(pan_cfg_status_handler.c:363): failed to fetch cfg.platform.uuid
Apr 14 09:13:53 client dagger reported op command was SUCCESSFUL
Apr 14 09:15:21 Error: pan_mgmt_get_sysd_string(pan_cfg_status_handler.c:363): failed to fetch cfg.platform.uuid
Apr 14 09:21:47 dnscfgmod: FQDN Refresh: Periodic TTL Expiry Refresh
Apr 14 09:21:47 dnscfgmod: Main refresh function: (TTL Expiry)
Apr 14 09:21:47 dnscfgmod: No fqdns used in this config. Skip config push to device

Re: Can't upload anti-virus update

VinceM — Tue, 15 Apr 2014 15:02:38 GMT

Hi,

If you are n version 6, it's known but due to time zone. Move your timezone to GMT (or all timezone with only 3 chararcters) and it will work.

Hope help

Re: Can't upload anti-virus update

mobradovic — Tue, 29 Apr 2014 15:50:49 GMT

Thanks but that didn't work, and I'm at PAN-OS 5.0.9, It just kept trying to upload the file, but I got an error in IE.

I'm thinking it is the IE 8 version, I'm in a closed environment and can't change the setting in IE. So I'll have to do it via the mgmt port at the firewall not from my desktop.

Thanks