topic Re: youtube not working in ipad in General Topics

youtube not working in ipad

Mickky — Tue, 12 Mar 2013 10:15:36 GMT

hi,

does anyone know why youtube cannot play in ipad?

if i'm using youtube apps, the video is working

thanks

Re: youtube not working in ipad

BCH — Tue, 12 Mar 2013 10:56:13 GMT

Could you post your policy settings ?

Re: youtube not working in ipad

Mickky — Tue, 12 Mar 2013 11:12:41 GMT

the setting is in l2 subinterface and we allow all incoming and outgoing traffic.

Re: youtube not working in ipad

BCH — Tue, 12 Mar 2013 12:51:40 GMT

Is there anything relevant in the traffic logs (pertaining to the detected applications in both cases, youtube in browsers vs youtube app) ?

Re: youtube not working in ipad

Mickky — Tue, 12 Mar 2013 14:14:24 GMT

if i open youtube through safari it will detect as 'web-browsing'

and if it's open through youtube apps it will detect as 'youtube-base'

all the traffic is allow

Re: youtube not working in ipad

BCH — Tue, 12 Mar 2013 14:44:00 GMT

In any case, is there any URL Filtering profile in this policy which could restrict web usage ?

Re: youtube not working in ipad

Mickky — Tue, 12 Mar 2013 15:44:51 GMT

I don't put any security profile in the policy

Re: youtube not working in ipad

mharding — Tue, 12 Mar 2013 22:16:44 GMT

We're going to need some more details about your configuration. Can you screenshot your security policy?

Re: youtube not working in ipad

Mickky — Wed, 13 Mar 2013 08:13:28 GMT

right now i'm not in the office so i can't screenshot the configuration.

but here is the configuration :

name : trust_to_untrust

src_zone : trust

src_address : any

src_user : any

dst_zone : untrust

dst_address : any

dst_user : any

service : any

url : any

action : allow

profile : none

strange thing is youtube is working in android OS and windows OS

it's only not work in ipad or iphone through safari browser

i'm not test in macbook

Re: youtube not working in ipad

acamacho — Wed, 13 Mar 2013 13:21:19 GMT

Hello

I just tested and it works from both Safiri and youtube app..

There could be may reasons, so if you have the time to call into support we can take a close look at counters.

An any any policy moved to the top with source IP address of the ipad and no filtering should work.

If not then we can assist over a web meeting.

Thank you

Re: youtube not working in ipad

Mickky — Thu, 14 Mar 2013 17:40:43 GMT

i will try your suggestion.

thank you