topic Re: Palo sending email issue in General Topics

Palo sending email issue

ulti — Wed, 10 Jun 2015 19:36:34 GMT

Is anyone else having the "failed to forward log to mail server: aspmx.l.google.com" causing a "mailclient: error reply: 421 4.7.0 Email Senders Guidelines. l.12 - gsmtp" for google's mail?

Possibly started with 6.14 and maybe 6.13. I had my email settings working up until I upgraded to 6.1.3 when it all stopped. I didnt change a thing except for PAN-OS. Upgrading to 6.1.4 didn't resolve it either.

I traced it down to gmail's need for using <> in email name. Wonder if PNA 6.13+ isn't properly using <>?

I tried manually to send email with the from and to and the same ip as PAN and it worked but PAN itself has logs showing it's having a syntax issue sending mail.

These are the logs generated:

2015-06-01 17:29:28.426 -0400 Error: _pan_email(pan_email.c:295): failed to forward log to mail server: aspmx.l.google.com

mailclient: error reply: 421 4.7.0 Email Senders Guidelines. j8si13629871qcl.12 - gsmtp

2015-06-01 17:30:01.051 -0400 Error: _pan_email(pan_email.c:295): failed to forward log to mail server: aspmx.l.google.com

2015-06-01 17:30:05.280 -0400 Error: pan_email_settings_parse(pan_server_settings.c:720): email and-also-tonot specified

mailclient: error reply: 421 4.7.0 Email Senders Guidelines. p74si13966875qha.68 - gsmtp

2015-06-01 17:30:05.341 -0400 Error: _pan_email(pan_email.c:295): failed to forward log to mail server: aspmx.l.google.com

,Email Medium-critical,,,,Email Medium-critical,,Email Medium-critical,,,,Email Medium-critical,,,,Email Medium-critical,,,,,,,2015-06-01 17:30:14.139 -0400 Error: pan_cfg_get_sysd_bool(pan_cfg_utils.c:5508): failed to fetch: NO_MATCHES

2015-06-01 17:30:17.251 -0400 Error: pan_email_settings_parse(pan_server_settings.c:720): email and-also-tonot specified

Re: Palo sending email issue

ulti — Thu, 18 Jun 2015 13:43:30 GMT

sigh - Palo folks... thoughts?

Re: Palo sending email issue

jvalentine — Thu, 18 Jun 2015 18:37:24 GMT

Quick test in the lab shows that this works just fine for me with PAN-OS 6.1.3, 6.1.4, and 7.0.0 on a VM-300 firewall forwarding alerts to a personal gmail.com account.

Here's a couple of helpful links. The first link shows the acceptable use-cases for aspmx.l.google.com... make sure you are in compliance with that. ie: are you only sending the e-mail to a gmail account or are you trying to use aspmx.l.google.com as a SMTP relay to relay the alerts to another domain?

The 2nd link has a listing of the error codes and what they mean. The 421,4.7.0 error is suspicious... usually points to getting blocked because of too many e-mails... but if you were able to send using a different mail client to the same address(es) using the same source IP, e-mail server configuration, destination e-mail addresses, etc. then it could be something else. Good luck.

Google Apps SMTP settings to send mail from a printer, scanner, or app - Google Apps Help

SMTP Error Reference - Google Apps Help