topic Re: Palo alto captive portal not display on google chrome in General Topics

Palo alto captive portal not display on google chrome

Netmin — Wed, 15 Oct 2014 00:43:58 GMT

Hi,

I'm having problem with our Palo Alto PA-500 do not display captive portal on google chrome.

however if open use other browser it can display the portal.

Do anyone know how to fix it?

Because it just happen last one week, previously we do not have problem with it.

Thank you.

Re: Palo alto captive portal not display on google chrome

bat — Wed, 15 Oct 2014 00:47:01 GMT

Netmin

Is this happening for all the websites or specific websites such as google services, https websites ?

Re: Palo alto captive portal not display on google chrome

tshiv — Wed, 15 Oct 2014 02:27:23 GMT

Netmin

Can you try clearing the Browser cache? Also was chrome browser recently updated in your environment?

We can also try restarting the l3svc process which kick starts the captive portal setup. The command to do so is shown below:

> debug software restart l3-service

Thanks

Re: Palo alto captive portal not display on google chrome

Netmin — Wed, 15 Oct 2014 02:31:48 GMT

Hi,

This happen when user try to authenticate to portal for the first time.

If I try open using google chrome cannot display the portal authentication (blank page) and sometimes display only portal but not the user and password box, however if using other browser the portal show up.

This problem only happen recently about 5 days ago, we never have problem before with google chrome.

Here I attached print screen for reference.

Thank you.

Re: Palo alto captive portal not display on google chrome

lewis — Wed, 15 Oct 2014 12:11:24 GMT

Typically clearing the browser cache has resolved this issue for any of our users.

Re: Palo alto captive portal not display on google chrome

hshah — Wed, 15 Oct 2014 13:17:03 GMT

Hi Netmin,

I agree this appears to be a cache issue. Did you try with a different system ?

Regards,

Hardik shah

Re: Palo alto captive portal not display on google chrome

Netmin — Thu, 27 Nov 2014 03:33:30 GMT

Poblem fix, it google chrome version issue some how not compatible with palo alto portal.

Since google chrome update new version no more issue.

Thanks all.

Re: Palo alto captive portal not display on google chrome

lewis — Thu, 27 Nov 2014 11:11:57 GMT

What version of Chrome was causing the issue? Just curious similar symptoms occur in the future