topic Re: PAN OS Upgrade 6.0.5 failure and success in General Topics

PAN OS Upgrade 6.0.5 failure and success

Neo.The.One — Tue, 21 Oct 2014 09:13:14 GMT

Hello All

Out of the box, my 3050 Firewall had PAN OS 5.0.x and I wanted to upgrade it to.the latest 6.0.5 release. My Firewall does not have internet access yet, and so all the following things were done offline by downloading files on my laptop.

So, I updated Application and Antivirus signatures, uploaded the base image of 6.0.0 to the firewall and then tried to upload the image 6.0.5 to Firewall. It gave me "Operation Failed" notification. Nevertheless, I clicked "Install from file" and I could see the PAN OS 6.0.5 file.

I clicked install. Again after some time, it gave me the "Operation Failed" notification with description "No information available". However, I simply restarted the firewall, and when it came up, the IOS was indeed upgraded to 6.0.5.

Has anyone had such an experience?

Is there any known cause for such a thing?

Thanks a lot!

Amit

Re: PAN OS Upgrade 6.0.5 failure and success

hshah — Tue, 21 Oct 2014 14:22:38 GMT

Hi Amit,

Its difficult to provide root cause as issue already happened. Practically it should not happen.

Following document provides information on manual upgrade, let me know if you have tried something different than this.

How To Manually Import and Install PAN-OS from the CLI

Regards,

Hardik Shah

Re: PAN OS Upgrade 6.0.5 failure and success

Oleksandr — Tue, 21 Oct 2014 16:46:01 GMT

Hi!

Try to install 6.0.0 version first

Regards,

Alex

Re: PAN OS Upgrade 6.0.5 failure and success

dreputi — Tue, 21 Oct 2014 17:03:01 GMT

Hello Amit,

You can also run the following command and see what it shows:

> debug swm status

Partition State Version

--------------------------------------------------------------------------------

sysroot0 REVERTABLE 6.0.0 <<<< Here you need to see whatever previous version you had

sysroot1 RUNNING-ACTIVE 6.0.4 <<<<Here you need to see 6.0.5

maint READY 6.0.4

You can also see the info in the system logs when the device was rebooted. You will see "Management server started. Running version 6.0.5"

If you do not want to take any chances, you can install 6.0.0 and then upgrade to 6.0.5 so that you can be sure of this.

-Dileep

Re: PAN OS Upgrade 6.0.5 failure and success

Neo.The.One — Wed, 22 Oct 2014 07:57:33 GMT

Thank you all of you for your answers!