topic Custom URL Category not visible under URL category profile in General Topics

Custom URL Category not visible under URL category profile

sebbarmo — Tue, 30 Apr 2013 14:13:48 GMT

Hi everybody,

I've created a custom catagory - let's say it's called "My_allowed_websites"- and so far it is ok.

I then try to find "My_allowed_websites" under URL Category profile but can't find. The only visible categories are the standard ones. I've read Custom URL Category section of the 5.0 Admin Guide and the guide affirms that it must be visible.

It goes over a PAN-2050 Software 5.0.4

Thanks for your help.

Re: Custom URL Category not visible under URL category profile

martin — Tue, 30 Apr 2013 14:17:08 GMT

Hi,

It could be a bug. Take a look on the know issues of the release.

Re: Custom URL Category not visible under URL category profile

sebbarmo — Tue, 30 Apr 2013 14:37:26 GMT

Hi Martin,

Thanks for your reply.

I've checked the adressed issued of the release - here https://live.paloaltonetworks.com/docs/DOC-4897 - but couldn't find my case.

In your experience, do you think the custom URL category shoud directly appear under the URL category profile or additional action is needed to get it shown?

Thanks.

M S

Re: Custom URL Category not visible under URL category profile

martin — Tue, 30 Apr 2013 14:45:56 GMT

I've already seen a bug like this, but I don't remember the release.

May be you can open a support case to Palo Alto.

Do you have vsys ? it could be a shared object issue also.

Re: Custom URL Category not visible under URL category profile

dyang — Tue, 30 Apr 2013 15:16:36 GMT

Hi M S,

If the custom category you created is not showing up at all, then that sounds like a bug. Just to be 100% sure, have you sorted the URL categories by action or something other than pure alphabetical order? If it indeed is not showing up, please file a bug with Support.

Thanks,

Doris

Re: Custom URL Category not visible under URL category profile

sebbarmo — Thu, 02 May 2013 09:09:06 GMT

Hi Dyang,

I sorted the category list by category name so the first category is abortion followed by abused-drugs, adult-and-pornography and so on...

Unfortunattely, I can't find my custom categories back in the list.

I'll open a case for bug @ support.

Thanks.

M S

Re: Custom URL Category not visible under URL category profile

martin — Thu, 02 May 2013 09:12:00 GMT

Hi,

Custom categories are always on top in the list. Please tell us if the support find a bug.

Regards,

Re: Custom URL Category not visible under URL category profile

sebbarmo — Thu, 02 May 2013 14:17:04 GMT

Hi Everybody,

The problem is spotted!

It's not a bug within 5.0.4. release. The custom categories location were "vsys1" but url category profile is shared.

Both have to on the same location. Since we are only working with one vsys, everything were put on vsys1 and could find the custom categories.

Thank you for your help.

M S