topic Error while downloading apps, threats and antivirus updates after upgrading to 3.1 in General Topics

Error while downloading apps, threats and antivirus updates after upgrading to 3.1

asia — Fri, 19 Mar 2010 12:54:45 GMT

Hello

After upgrading my firewalls to 3.1, i was trying to upgrade content and antivirus dtabases, but i got yhis error message :

Server error : Failed to check content upgrade info due to generic communication error. Please try again later.

I'am using a proxy to connect to the internet.

Any one have an idea please ?

Regards.

Re: Error while downloading apps, threats and antivirus updates after upgrading to 3.1

rps — Fri, 19 Mar 2010 14:04:48 GMT

Not that I have noticed other than that the update server was reeeeally slow wednesday and yesterday.

Does it work when you go to "licenses" or "ssl-vpn" and click on check/refresh?

Also check monitor->traffic so you dont block any traffic towards the updateservers aswell as in "service route configuration" that you use the correct interface for the updates.

Re: Error while downloading apps, threats and antivirus updates after upgrading to 3.1

trikhe — Mon, 22 Mar 2010 10:13:28 GMT

Hi,

I have the same error when I use a proxy. As soon as I remove the proxy from the config I can fetch updates and license upgrades.

Regards,

Re: Error while downloading apps, threats and antivirus updates after upgrading to 3.1

swhyte — Tue, 23 Mar 2010 14:51:32 GMT

Hello,

if you are using the management interface of the Paloalto device to get your updates (downloading software and applications and threats), and you are going through a proxy, you will need to enter the necessary proxy settings under:

device tab, edit setup

If you are using a service route for the Paloalto device to get your updates, then you will also need to select a source address for proxy under the service route configuration (the source address will be the same as what you selected for "paloalto-updates").

thanks

Re: Error while downloading apps, threats and antivirus updates after upgrading to 3.1

vinesh — Wed, 24 Mar 2010 07:53:22 GMT

Hello,

I have the same issue following 3.1 upgrade which was done yesterday and the day before and previous weeks, the mgmt port was being able to update through the proxy server without authentication.

The mgmt interface is in the same subnet as the proxy server and there shouldn't be any issue in connecting to it. i can also ping the proxy server, which is a ccproxy.

thanks

Vinesh

Re: Error while downloading apps, threats and antivirus updates after upgrading to 3.1

nrice — Wed, 24 Mar 2010 23:03:11 GMT

Support opened a bug today for a customer with same issue. To all in this string, please open cases with your service provider so that your issues can be troubleshot, and if applicable, logged against the bug. Engineering is investigating.

Re: Error while downloading apps, threats and antivirus updates after upgrading to 3.1

migration — Fri, 04 Jun 2010 13:16:50 GMT

Just upgraded to 3.1 and can no longer get connected for updates or OS code. is there a fix?

Re: Error while downloading apps, threats and antivirus updates after upgrading to 3.1

kbrazil — Fri, 04 Jun 2010 17:24:20 GMT

Looks like you can do a few things:

Configure the management interface so it does not use a proxy
Change the interface used for updates to the external transit interface (Service Route configuration under the Device/Setup area)
Manually pull the latest 3.1 update from the Support site and upload to the box via Web GUI or CLI. After upgrading the OS the updates should work fine through the proxy.

Cheers,

Kelly