topic Re: cannot unlock a vpn user in General Topics

cannot unlock a vpn user

consalco_wkr — Fri, 25 May 2012 08:15:09 GMT

when i press unlock, comes the following error message:

Unlock failed for the following:

consalco-int.local christoph.ramboeck: request -> ssl-vpn -> unlock -> user 'consalco-int.localchristoph.ramboeck' can be at most 31 characters

can someone write me here to help or know what to do

Re: cannot unlock a vpn user

zarina — Fri, 25 May 2012 13:50:17 GMT

We have a limitation on the length of the username. This is related to the bug: 30685 which is fixed in 4.1.

The locked user can be deleted from the list through root access. For this, please open a case with Support.

Re: cannot unlock a vpn user

consalco_wkr — Fri, 25 May 2012 14:08:42 GMT

Do we need a support case or can we unlock after installation of version 4.1 the user?

Re: cannot unlock a vpn user

zarina — Fri, 25 May 2012 14:55:24 GMT

You will need a support case if you do not prefer an upgrade. If you upgrade to 4.1, SSL VPN will be migrated to Global protect and you will be able to unlock users who have a username >31 characters.