Pan Agent Clear clear user-cache all issue

licenselu — Fri, 17 Aug 2012 14:32:37 GMT

Hello,

I've an issue with a cluster of PA500 running PANOS 4.1.7.

I'm using User Agent (release 4.1.5-1 installed on two 2008R2 servers) to authenticate users.

When I clear the user cache (with the command 'clear user-cache all') on the firewall, the cache is NEVER populated again.

All users are marked as 'unknown' in the output of the command 'show user ip-user-mapping' and the only way to return to a working configuration is to restart the UserID Agent on the servers.

Any idea ??

Regards,

Hedi

Re: Pan Agent Clear clear user-cache all issue

panwmod — Fri, 17 Aug 2012 14:50:24 GMT

The following commands give you an idea about the connection status and the 'health' of your agents

show user user-id-agent statistics

show user user-id-agent state all

A restart of the agents should not be necessary, a device server restart should bring up the communication again:

debug software restart device-server

topic Pan Agent Clear clear user-cache all issue in General Topics

Pan Agent Clear clear user-cache all issue

Re: Pan Agent Clear clear user-cache all issue