topic Re: Odd SSL-VPN Lock Ups in General Topics https://live.paloaltonetworks.com/t5/general-topics/odd-ssl-vpn-lock-ups/m-p/35000#M25691 <HTML><HEAD></HEAD><BODY><P>Hello,</P><P></P><P>This is not normal and should warrent a call to support. Contact support either through the web, email or via phone (866-898-9087)</P><P>Try have have the following information avaialble when you open the support case.</P><P></P><P>Are these 5 minute hangs happening to all connections at once or are they randomly occuring?</P><P>Is there any common behavior such as this happens at certain times, after a connection has lasted a given duration or possibly when making a connection to a specific zone or system inside your network?</P><P></P><P></P><P>Thank you,</P><P>Phil</P></BODY></HTML> Tue, 21 Sep 2010 19:59:22 GMT pkruse 2010-09-21T19:59:22Z Odd SSL-VPN Lock Ups https://live.paloaltonetworks.com/t5/general-topics/odd-ssl-vpn-lock-ups/m-p/34999#M25690 <HTML><HEAD></HEAD><BODY><P>We are noticing that our SSL-VPN connection, whether using the Windows or Mac client, will just lock up for five minutes at a time. The status window shows that no packets are moving at all. Has anyone else had this problem?</P><P></P><P>We are running PAN OS 3.1.4 and version 1.2.0 of the SSL VPN client.</P></BODY></HTML> Tue, 21 Sep 2010 13:33:25 GMT https://live.paloaltonetworks.com/t5/general-topics/odd-ssl-vpn-lock-ups/m-p/34999#M25690 mharding 2010-09-21T13:33:25Z Re: Odd SSL-VPN Lock Ups https://live.paloaltonetworks.com/t5/general-topics/odd-ssl-vpn-lock-ups/m-p/35000#M25691 <HTML><HEAD></HEAD><BODY><P>Hello,</P><P></P><P>This is not normal and should warrent a call to support. Contact support either through the web, email or via phone (866-898-9087)</P><P>Try have have the following information avaialble when you open the support case.</P><P></P><P>Are these 5 minute hangs happening to all connections at once or are they randomly occuring?</P><P>Is there any common behavior such as this happens at certain times, after a connection has lasted a given duration or possibly when making a connection to a specific zone or system inside your network?</P><P></P><P></P><P>Thank you,</P><P>Phil</P></BODY></HTML> Tue, 21 Sep 2010 19:59:22 GMT https://live.paloaltonetworks.com/t5/general-topics/odd-ssl-vpn-lock-ups/m-p/35000#M25691 pkruse 2010-09-21T19:59:22Z