topic Re: transfer a URL license? in General Topics

transfer a URL license?

blarney — Wed, 14 Aug 2013 01:22:09 GMT

Anyone know if one can transfer a URL license from one appliance to another of the same model type without a case? This is not an RMA condition.

thanks,

Re: transfer a URL license?

harshanatarajan — Wed, 14 Aug 2013 01:27:58 GMT

Is the new device a cold spare ?

Re: transfer a URL license?

blarney — Wed, 14 Aug 2013 01:31:52 GMT

No. Shut down a site with an HA pair running active licenses. Like to move them to another site with an HA pair without the licenses rather than swap out the hardware.

Re: transfer a URL license?

harshanatarajan — Wed, 14 Aug 2013 03:24:58 GMT

I believe this is not possible. the URL license are bundled to be used on the same unit. We can swap it over if it is an RMA unit.

Re: transfer a URL license?

kfindlen — Wed, 14 Aug 2013 05:44:22 GMT

This type of request should be directed to Sales. I'm not aware of a specific process to transfer individual licenses between devices, but anything to do with purchasing new licenses for a device is handled by the Sales group.

Like Harsha mentioned, support only has a process for transferring licenses between devices during an RMA.

Re: transfer a URL license?

IkramBaharum — Wed, 14 Aug 2013 05:47:16 GMT

agreed with the comments...

license transfer is only available when doing RMA.

as far as i know, the licenses are tied to the hardware once activated.

please check with sales if it's possible to transfer it to another device.

Re: transfer a URL license?

mikand — Wed, 14 Aug 2013 08:54:14 GMT

I think it should be an easy task for the sales to transfer the licenses for you.

I mean, how hard can it be for paloalto to run an UPDATE against the sql database holding the license stuff at paloaltos end? :smileysilly: