topic Re: Can't download GP client from the portal in General Topics

Can't download GP client from the portal

usvi — Sun, 24 Feb 2013 23:51:17 GMT

We are setting up GP for SSL VPN. For testing purposes , we have created a local db account on the box and setup GB. The portal comes up and when u log in , u never go beyond the login page . It keeps trying to connect and never does . It eventually times out . This is for external users connecting through the public IP . Users on the corporate MPLS connect to the portal with no issue . Any ideas on how to fix this ?

Re: Can't download GP client from the portal

UhMayYeah — Mon, 25 Feb 2013 07:09:28 GMT

Do you see an error message at the Portal login page?

Try verifying the config using this document

How to Configure GlobalProtect

-Ameya

Re: Can't download GP client from the portal

usvi — Mon, 25 Feb 2013 10:21:24 GMT

There is no error on the portal login . It comes up fine and u can input the credentials . The problem is it doesn't get to the download client page . However, it works fine when u connect internally on the MPLS network to download the client . Still can't connect using GP client .

Re: Can't download GP client from the portal

UhMayYeah — Mon, 25 Feb 2013 13:01:26 GMT

I have seen this in cases where the GP client has not been activated.

Can you try Reactivating the GP client navigating to:( Device-->Global Protect Client)

What is the PAN-OS?

Type of Client:

-Ameya

Re: Can't download GP client from the portal

usvi — Mon, 25 Feb 2013 13:10:18 GMT

Found out the PA 500 vulnerability profile was blocking that traffic . It saw it as an informational vulnerability profile . Took it out and could download the client externally . GP is now connecting .