topic Re: Custom Report and User ID in General Topics https://live.paloaltonetworks.com/t5/general-topics/custom-report-and-user-id/m-p/37889#M27734 <HTML><HEAD></HEAD><BODY><P>Or a bad User-ID caching/clearing problem ?</P></BODY></HTML> Wed, 13 Jul 2011 12:14:29 GMT lardsa 2011-07-13T12:14:29Z Custom Report and User ID https://live.paloaltonetworks.com/t5/general-topics/custom-report-and-user-id/m-p/37888#M27733 <HTML><HEAD></HEAD><BODY><P>We are running PA 2020 with Software version 3.1.6. We noticed when we run custom report<SPAN style="mso-spacerun: yes">&nbsp; </SPAN>with user ID , the logs mix-up Source Host address. For example</P><P></P><P class="MsoNormal">A week ago I logged in with a computer name<STRONG> Laptop 1</STRONG> for a day , and past 6 days I logged in with a computer name<STRONG> Laptop 2</STRONG>. This morning when I ran a report with my user ID just for yesterday , I noticed some of the activity on the logs are from <STRONG>Laptop1</STRONG>. <STRONG>Laptop1</STRONG> was used by someone else yesterday <SPAN style="mso-spacerun: yes"> </SPAN>yet PAN is showing I am logging in with <STRONG>Laptop1</STRONG>.</P><P class="MsoNormal"></P><P class="MsoNormal">We contacted PAN tech support and they keep saying it is a DNS problem. However we are not noticing any problem with DNS.</P><P class="MsoNormal">To me it seems like PAN is not clearing the cash.</P></BODY></HTML> Wed, 13 Jul 2011 12:08:44 GMT https://live.paloaltonetworks.com/t5/general-topics/custom-report-and-user-id/m-p/37888#M27733 ssarcar 2011-07-13T12:08:44Z Re: Custom Report and User ID https://live.paloaltonetworks.com/t5/general-topics/custom-report-and-user-id/m-p/37889#M27734 <HTML><HEAD></HEAD><BODY><P>Or a bad User-ID caching/clearing problem ?</P></BODY></HTML> Wed, 13 Jul 2011 12:14:29 GMT https://live.paloaltonetworks.com/t5/general-topics/custom-report-and-user-id/m-p/37889#M27734 lardsa 2011-07-13T12:14:29Z Re: Custom Report and User ID https://live.paloaltonetworks.com/t5/general-topics/custom-report-and-user-id/m-p/37890#M27735 <HTML><HEAD></HEAD><BODY><P>yes .. something like that , so far we haven't found a fix </P></BODY></HTML> Thu, 14 Jul 2011 14:43:50 GMT https://live.paloaltonetworks.com/t5/general-topics/custom-report-and-user-id/m-p/37890#M27735 ssarcar 2011-07-14T14:43:50Z Re: Custom Report and User ID https://live.paloaltonetworks.com/t5/general-topics/custom-report-and-user-id/m-p/37891#M27736 <HTML><HEAD></HEAD><BODY><P>Are you using AD to log in? Is it possible that somone is logging into the laptop with a local user account? If that is the case, UserID will track all activity from that device as the source user of the last person that logged into the device with AD. If you were the last person to log in and someone else logs in with a local account, I believe your name will still be in the FW logs. The user ID agent polls your AD servers... If it is still in the AD DC security logs that you were the last person to log into the laptop, that is what the PA Firewall will put in its logs. I would check the UserID agent and the domain controller and see what users are showing up there for that laptop.</P><P></P><P>If your AD Logs are different than what your PAN agent has or the PAN agent is different than what your PA Firewall is showing, that would be something worth mentioning to tech support. What version of the PAN UserID agent are you running? </P></BODY></HTML> Thu, 14 Jul 2011 16:34:20 GMT https://live.paloaltonetworks.com/t5/general-topics/custom-report-and-user-id/m-p/37891#M27736 joshsmtech 2011-07-14T16:34:20Z