topic Re: Certificates troubleshooting in General Topics

Certificates troubleshooting

conceptelectronics — Thu, 04 Apr 2013 07:11:47 GMT

Hi! we are trying to implement a SSL VPN connection through Global Protect using certificates from our own CA. We imported the root, intermediate and server certificate, but after configuring the portal we see an warning after commit: " cannot find complete certificate chain for certificate.." , and we don't see any traffic from the Palo Alto trying to validate the certificate. I would like to know if there is any way to see from CLI the source of this error, in order to troubleshoot the problem.

Thanks!

Re: Certificates troubleshooting

mikand — Thu, 04 Apr 2013 07:43:28 GMT

When you import that chain of CA servers the data must be in a single file which you then import.

However I dont remember if the top-CA should be first in this file or last.

Re: Certificates troubleshooting

UhMayYeah — Thu, 04 Apr 2013 07:57:43 GMT

When a certificate is imported into the firewall which is signed by an intermediate certificate ,firewall strips of the intermediate certificate attached and to the certificate and will show this warning.

This bug 47565 has been fixed with OS-5.0.3.

Following workaround has worked for users but I have tested it.

Export the config, modify the cert line:

change

ca no;

ca yes;

Save and import.

-Ameya

Re: Certificates troubleshooting

b2sure — Thu, 04 Apr 2013 15:19:48 GMT

I received a similar warning as OP when importing a certificate. Running PAN-OS 5.0.2

PA engineers, please note, in my scenario the error message has a misspelling which may result in difficulty finding a solution in your knowledge base.

warning: cannot find complete certficate chain for certificate

The first use of the word "certificate" is missing an "i".

Re: Certificates troubleshooting

KiCheon.Lee — Wed, 19 Jun 2013 08:10:22 GMT

I had imported only intermediate certificate.

I have seen this error message.

Will I have to import root and intermediate certificates??

Do I need other something??

Re: Certificates troubleshooting

Gregoux — Wed, 19 Jun 2013 10:09:08 GMT

yes you need to import all chain certificate root and intermediate certif