topic Re: "Abnormal system memory usage detected, restarting mgmtsrvr with virtual memory 890800 KB." in General Topics

"Abnormal system memory usage detected, restarting mgmtsrvr with virtual memory 890800 KB."

tac.in — Mon, 05 Jan 2015 06:48:57 GMT

Customer received this error "Abnormal system memory usage detected, restarting mgmtsrvr with virtual memory 890800 KB."

What could be the probable cause for such error?

Also device frequently hangs and only works after reboot.

Re: "Abnormal system memory usage detected, restarting mgmtsrvr with virtual memory 890800 KB."

gbogojevic — Mon, 05 Jan 2015 07:23:16 GMT

This can be management server memory leaking issue and it is probably software bug. I recommend you to open a TAC case for this problem.

Re: "Abnormal system memory usage detected, restarting mgmtsrvr with virtual memory 890800 KB."

HULK — Mon, 05 Jan 2015 07:47:15 GMT

Hello Tac,

Could you please share the hardware model and PAN OS version here.

Please let us know the below mentioned CLI command output:

> show system resources follow ( press shift+G)

>show system files

>show system disk-space

Thanks

Re: "Abnormal system memory usage detected, restarting mgmtsrvr with virtual memory 890800 KB."

ssharma — Mon, 05 Jan 2015 16:43:11 GMT

Hi tac.in ,

Messages mentioned above points to bug 67187. Issue is fixed in 6.1.1 and 6.0.7. Here is a snapshot from the release notes :

"The following error was displayed due to an issue that caused a User-ID process to restart:--->>> Abnormal system memory usage detected, restarting userid with virtual memory <-------. Many GlobalProtect users logging into the system, and the resulting High Availability (HA) synchronization of the HIP reports, caused the virtual memory to exceed its limit."

Is customer running version older than above mentioned? If yes, it might be good time to upgrade.

Hope this helps. Thank you.

Re: "Abnormal system memory usage detected, restarting mgmtsrvr with virtual memory 890800 KB."

tac.in — Tue, 06 Jan 2015 05:12:46 GMT

Hello All

Thanks for information provided.

PAN OS version: 6.03

Model#: 2020

I have already analysed the output of > show system resources and found that this device has 1GB of RAM and 2GB swap file. Device has reached the limit of memory utilization

Advised customer to lower memory utilization and swap file utilization by disabling predefined reports (https://live.paloaltonetworks.com/docs/DOC-6632).

top - 13:13:15 up 6 days, 3:56, 1 user, load average: 0.00, 0.03, 0.05

Tasks: 96 total, 1 running, 95 sleeping, 0 stopped, 0 zombie

Cpu(s): 1.7%us, 2.9%sy, 6.7%ni, 88.4%id, 0.1%wa, 0.0%hi, 0.2%si, 0.0%st

Mem: 942232k total, 822656k used, 119576k free, 103856k buffers

Swap: 2008084k total, 868944k used, 1139140k free, 243536k cached

Re: "Abnormal system memory usage detected, restarting mgmtsrvr with virtual memory 890800 KB."

ssharma — Tue, 06 Jan 2015 15:48:01 GMT

Hi tac.in ,

If you are seeing above mentioned messages and are running software version earlier than 6.0.7, I would suggest you to upgrade. Thank you.