topic WF-500 Appliance Registration in General Topics

WF-500 Appliance Registration

ASCIT — Thu, 08 Jan 2015 04:07:48 GMT

My WF-500 appliance is behind a firewall and is failing registration. What external access is required on my firewall to ensure the device is registered?

I've allowed access to staticupdates.paloaltonetworks.com via 443 for software updates which is OK.

Initially to pass registration I temporarily allowed the device to any external IP address on 443 which passed registration. The device no longer appears registered.

Re: WF-500 Appliance Registration

Retired Member — Thu, 08 Jan 2015 08:36:42 GMT

Hello ascit,

Try with this:

updates.paloaltonetworks.com TCP/443

wildfire.paloaltonetworks.com TCP/443

Regards,

Guillermo.

Re: WF-500 Appliance Registration

pulukas — Thu, 08 Jan 2015 11:02:55 GMT

Updates also require that valid DNS be working on the box. And all these communications occur from the mgmt port by default so the routing must be good from that interface.

Re: WF-500 Appliance Registration

mmmccorkle — Thu, 08 Jan 2015 23:52:56 GMT

I do not believe there is a static address for wildfire like there is for the update server.

Re: WF-500 Appliance Registration

ASCIT — Fri, 09 Jan 2015 02:11:31 GMT

Follow up: not all updates for the WF-500 work via staticupdates.paloaltonetworks.com, this was acknowledged when trying to download 6.1.x software.

Re: WF-500 Appliance Registration

oklier — Fri, 09 Jan 2015 22:48:01 GMT

Check your Service Route Configuration.

Device->Setup->Services->Service Route configuration

Based upon this info. Check the logs to make sure that the traffic is making it out, e.g. source the filter from the interface you configured for that Service. If its using the management interface, use that IP to check for the traffic.