topic Re: Upgrade caused AD admin authentication to fail in General Topics

Upgrade caused AD admin authentication to fail

rgreens — Wed, 10 Oct 2012 13:02:12 GMT

I upgraded my passive unit from 4.1.6 to 4.1.8 after the reboot I can't login using my domain credentials. I still can with the active unit still on 4.1.6 and I can login with the local admin account. Everything is setup the same, and LDAP lookups seem to still be working. All I see in the logs is: general auth-fa 0 User 'DOMAIN\USER' failed authentication. Reason: Invalid username/password From: X.X.X.X.

Any suggestions or I am going to revert.

Re: Upgrade caused AD admin authentication to fail

ssharma — Wed, 10 Oct 2012 13:34:01 GMT

If you are using LDAP for only authentication purpose, please go ahead remove the domain (make it blank) information under LDAP server profile. If you are using it for group-mapping as well, then clone server's profile, remove domain filed from config and then use new profile for authentication. This should resolve your authentication issue. Thanks.

Re: Upgrade caused AD admin authentication to fail

kadak — Wed, 10 Oct 2012 13:45:37 GMT

Hello,

We apologize for the inconvenience caused.

Please refer to the following document as it is a known issue:

https://live.paloaltonetworks.com/docs/DOC-3860

Thanks.