topic Error upgrading ESM to 3.1.3 in General Topics

Error upgrading ESM to 3.1.3

SDorsey — Tue, 27 Jan 2015 17:48:59 GMT

Greetings all-

I am trying to upgrade an ESM server from 3.1.2 to 3.1.3. When I run the installer, I get the below error message. I have ensured to run it as administrator. I have even tried disabling UAC, removing the AV agent and rebooting.

Thoughts?

Re: Error upgrading ESM to 3.1.3

SDorsey — Thu, 05 Feb 2015 17:36:29 GMT

I resolved this by removing the Traps agent from the ESM Server for the upgrade then reinstalled after the upgrade. This lead me onto the path of looking at the rules. I used the default rule set provided by PAN and one of them was blocking write access to the related registry keys.