topic 5.0.3 - Panorama Hanging on Commit in General Topics

5.0.3 - Panorama Hanging on Commit

apackard — Thu, 21 Mar 2013 19:31:28 GMT

Has anyone else, with a 5.0.3 install, seen Panorama hang - requiring a hard (in the VM sense!) reset?

Twice within 48 hours of upgrading to this version have I had Panorama freeze totally when commiting.

First time was a local commit (saving a policy change) - GUI froze, SSH console hung after accepting credentials.

Second time was when pushing an updated policy to devices - same symptoms.

Rgds

Re: 5.0.3 - Panorama Hanging on Commit

mschuricht — Thu, 21 Mar 2013 20:36:57 GMT

I have not heard of any of these issues occurring.

Please open a case with support for further investigation.

Re: 5.0.3 - Panorama Hanging on Commit

rrau — Thu, 04 Apr 2013 16:05:51 GMT

I have had nothing but issues since upgrading to 5.0.3.. I have this issue as well.. committed through panorama.. and 1 of the firewalls in the device group is stuck on commit sent. Been 15 hours now.. cant log into the device via GUI or CLI..not accepting credentionals.. Palo support suggests hard resetting device. This is painful!!

Re: 5.0.3 - Panorama Hanging on Commit

apackard — Thu, 04 Apr 2013 16:15:16 GMT

FYI We downgraded back to 5.0.2 and it is *better*, but we've had one "commit hang" since (we hadn't one for 2+ years prior). If it happens again we'll be opening a support call.

Re: 5.0.3 - Panorama Hanging on Commit

mschuricht — Thu, 04 Apr 2013 21:12:53 GMT

Hmm, that sounds like a PAN-OS side issue rather than Panorama.

Did you find the commit job running on the firewall?

Re: 5.0.3 - Panorama Hanging on Commit

rrau — Thu, 04 Apr 2013 21:15:34 GMT

Yes, it is running on one of the active FWs. I scheduled to reboot the FW tonight.