topic Re: Contact a Sales Engineer in General Topics

Contact a Sales Engineer

bdunbar — Tue, 09 Dec 2014 18:50:19 GMT

During last night's trouble call the technician mentioned something like 'you have access to a sales (or service) engineer, and we'll have him contact you. It's part of your contract.'

Wonderful. Who is this person and how can I find him? Searched on the site but no obvious links titled 'contact your SE'.

Thanks,

~brian

Re: Contact a Sales Engineer

_slv_ — Tue, 09 Dec 2014 19:04:16 GMT

Hello

In my opinion You can create new case but use "Case Type"=Admin (not Tech Support) or call a person who sell You PAN device and ask him.

Regards

Slawek

Re: Contact a Sales Engineer

pulukas — Tue, 09 Dec 2014 22:09:22 GMT

Sales engineers are assigned by both region and type of market your company is in.

As Slawek mentions, your fastest route to the assigned Sales engineer is generally through the vendor that sold you the PAN firewall.

Re: Contact a Sales Engineer

mivaldi — Wed, 10 Dec 2014 00:27:18 GMT

Many times your SE is listed under your Account record. You can ask your Support Engineer to please check the Account record for the names of the "Sales Engineer" under the "Account Team" section. Your Support Engineer can search for your Sales Engineer's e-mail derived from their name on the company's AD directory.