topic PA-500 front panel status LED is not on in General Topics

PA-500 front panel status LED is not on

Isaac_Liew — Mon, 24 Nov 2014 06:11:05 GMT

Hi all,

I'm now having issue with PA 500 where the front panel of the unit "Status" LED is not ON. I'd change a 2GB RAM for my client and when I try to boot up. The status light is not on and I can't make any configuration as there will be error "A communication error happened during configuration commit to dataplane, please try again." in GUI mode when I try to commit. Is there anyone here have any advice on this? Thanks

Regards

Isaac Andrew Liew

Re: PA-500 front panel status LED is not on

kattaullah — Mon, 24 Nov 2014 06:26:38 GMT

Hello Isaac

Could you please restart the Dataplane communication process from the CLI and test?

Below is the command

PA-500> debug software restart pan-comm

Regards

Khan

Re: PA-500 front panel status LED is not on

Isaac_Liew — Mon, 24 Nov 2014 06:35:36 GMT

Hi Khan,

I restarted the Dataplane but it shows "No running masterd detected."

Thanks for replying

Regards

Isaac

Re: PA-500 front panel status LED is not on

Retired Member — Mon, 24 Nov 2014 06:58:13 GMT

Hi,

have you changed the ram yet ?

Re: PA-500 front panel status LED is not on

Isaac_Liew — Mon, 24 Nov 2014 07:01:08 GMT

Hi,

Yes. I have changed the RAM. I replaced it with 2gb.

Re: PA-500 front panel status LED is not on

Retired Member — Mon, 24 Nov 2014 07:03:11 GMT

But I think you changed wrong side RAM, you probably changed Dataplane Ram, you should change Management plane Ram

Could you please check that again ?

Re: PA-500 front panel status LED is not on

kattaullah — Mon, 24 Nov 2014 07:05:27 GMT

Hello Isaac

I would go with Panos's suggestion.

if this does not work, I would suggest that you contact support. They will be able to look into techsupport file and suggest next steps

I suspect that the device is not able to initialize the Dataplane start up script.

Regards

Khan

Re: PA-500 front panel status LED is not on

HULK — Mon, 24 Nov 2014 07:18:21 GMT

Hello Isaac,

Is there any core file available on this firewall. You may try to apply CLI command: > show system files

Thanks

Re: PA-500 front panel status LED is not on

Isaac_Liew — Mon, 24 Nov 2014 07:57:32 GMT

admin@PA500> show system files

/var/cores/:

total 4.0K

drwxrwxrwx 2 root root 4.0K Nov 24 12:21 crashinfo

/var/cores/crashinfo:

total 0

Above is the result when i typed show system files

thanks

Regards

Isaac

Re: PA-500 front panel status LED is not on

Isaac_Liew — Mon, 24 Nov 2014 09:14:39 GMT

Hi all,

Panos, when you say change the RAM from dataplane to management plane. Do you mean by changing the slot of the RAM?

Regards

Isaac

Re: PA-500 front panel status LED is not on

Retired Member — Mon, 24 Nov 2014 09:30:37 GMT

YES that was what I mean

Re: PA-500 front panel status LED is not on

Retired Member — Mon, 24 Nov 2014 09:31:10 GMT

PA-500_MP_Memory_Upgrade.pdf

Re: PA-500 front panel status LED is not on

Retired Member — Mon, 24 Nov 2014 09:35:25 GMT

This link is better has comments

PA-500 Management Memory Upgrade Procedure

Re: PA-500 front panel status LED is not on

Isaac_Liew — Mon, 24 Nov 2014 09:52:33 GMT

Hi Panos,

Thanks for the advice. But I'd change the RAM to the correct slot and yet the problem persisted.

Regards

Isaac

Re: PA-500 front panel status LED is not on

Retired Member — Mon, 24 Nov 2014 09:58:25 GMT

you should open a ticket for that then.

Re: PA-500 front panel status LED is not on

Isaac_Liew — Mon, 24 Nov 2014 09:58:34 GMT

Hi All,

The problem I'm facing now is on the surface, everything looks fine. I can boot up the unit and during boot up there are no errors. But then when the boot up is complete, the Status light doesn't turn ON. Even on the GUI, it looks perfectly fine. Where I can GUI in and make configurations, but when I try to Click on Commit. It'll show my dataplane has error. I even restarted my dataplane and factory reset couple of times and the problem is still there. Furthermore, the unit now will reboot itself in the interval of 30 min.

Regards

Isaac