topic Re: GlobalProtect without license on 4.1.1 in General Topics

GlobalProtect without license on 4.1.1

dept_tec_bcn — Fri, 13 Jan 2012 14:51:01 GMT

I have a problem with global protect without license i have configured it as in tech notes says, but when i commit i get the following message.

•Warning: No valid GlobalProtect portal license!(Module: useridd)

When i launch Global Protect Client it not connets.

In GlobalProtect Client I get the following Logs.

(T4988) 01/13/12 15:36:45:998 Error(8084): gethostbyname failed: 11004, host 84.88.XXX.XXX

(T6984) 01/13/12 15:36:48:250 Error( 281): Server Error: Connect to 84.88.XXX.XXX:443 Failed

(T6984) 01/13/12 15:36:48:250 Error( 135): do_tcp_connect()

(T6984) 01/13/12 15:36:48:250 Error(3664): ConnectSSL: Failed to connect to ' 84.88.XXX.XXX:443'. Disconnect ssl.

(T4988) 01/13/12 15:36:48:299 Error(6788): NetworkDiscoverThread: failed to discover external network.

And in System Monitor of PAN device i got the following filtering by ( subtype eq globalprotect )

subtype : globalprotect

severity: informational

Event: globalprotectportal-config-succ

Object: portal-tunnel.1

Description: GlobalProtect portal client configuration generated. Login from: 213.97.XXX.XXX, User name: user1, Config name: default-user-config.

subtype :globalprotect

severity: informational

Event: globalprotectportal-auth-succ

Object: portal-tunnel.1

Description: GlobalProtect portal user authentication succeeded. Login from: 213.97.XXX.XXX, User name: user1.

No news from Gateway.... Your help will be apreciated.

Thanks in advance.

Albert

Re: GlobalProtect without license on 4.1.1

srommens — Mon, 16 Jan 2012 08:02:26 GMT

Hi Albert,

I only remember to have seen this message if you have more than 1 IP address defined on the GlobalProtect Portal definition or if you have an internal IP address defined.

Or if you defined HIP profiles.

Also you cannot download/configure the GlobalProtect Data File Dynamic Update Schedule.

Can you check please?

Cheers,

Stijn.

Re: GlobalProtect without license on 4.1.1

dept_tec_bcn — Tue, 17 Jan 2012 14:26:40 GMT

Now there is no license error but the vpn-ssl does not connect.

I have only one portal with only one IP address and I have no Internal Gateway only an External Gateway. Also I have not HIP profiles.

Re: GlobalProtect without license on 4.1.1

srommens — Tue, 17 Jan 2012 21:19:11 GMT

Hi,

If you have only 1 external IP, no HIP and no GlobalProtect Data File updates, you should not see the license warning I believe.

If still seen, please open a TAC case.

---

Regarding the gateway error connection. You don't use NAT and if yes, not on a port different than 443?

Normally I would say to use the same IP for the Portal and Gateway definition, reachable on port 443.

Also make sure not to have any 'spaces' in the name of any of the GlobalProtect configurations.

If not working, please open a TAC case as well.

You also might want to check this post: https://live.paloaltonetworks.com/docs/DOC-1666

Cheers,

Stijn.

Re: GlobalProtect without license on 4.1.1

Mt_103 — Wed, 18 Jan 2012 04:33:33 GMT

Hi,

I couldn't open following document.

Why?

https://live.paloaltonetworks.com/docs/DOC-1666

Re: GlobalProtect without license on 4.1.1

srommens — Wed, 18 Jan 2012 12:19:30 GMT

Hi,

Might this issue have been yours?

34469 – Incorrectly receiving the warning message “No valid GlobalProtect portal license” and “No valid GlobalProtect gateway license” when committing the configurations. Issue occurred when a translated SSL VPN was created by the 4.0 to 4.1 upgrade, so the portal/gateway configuration is valid and the errors should not be displayed.

If yes, please upgrade to v4.1.2 released last night.

Regards,

Stijn.

Re: GlobalProtect without license on 4.1.1

kamish — Sat, 21 Jan 2012 15:08:27 GMT

We had this same issue. We are staying away from 4.1.1 and 4.1.2 until further bugs get cleaned up. Also, when we upgraded to 1.1.1 GlobalProtect client and software 4.1.2, GlobalProtect would get caught up "Connecting" and would not connect. We have reverted to 4.0.5 and 1.0.5 and everything works the way that it should.

Re: GlobalProtect without license on 4.1.1

Thiago — Thu, 26 Jul 2012 14:20:53 GMT

Up the case

Im with the same problem , my version is 4.1.6

Best Regards

Thiago Lima.