topic Re: Another download is in progress in General Topics

Another download is in progress

mike-simpson — Wed, 01 Jun 2011 16:52:58 GMT

When attempting a download of a PAN OS software image, I get the error "Another download is in progress. Please try again later" in the download dialog. How can I find out what download is in progress and potentially stop that so I can get the software image downloaded?

Re: Another download is in progress

bpappas — Wed, 01 Jun 2011 17:05:42 GMT

show jobs all on the command line.

clear the hung download job (assuming that there is one).

Re: Another download is in progress

mrajdev — Wed, 01 Jun 2011 17:08:52 GMT

From the CLI prompt you can enter "show jobs all" check the last column to see if there is a download pending. You can find the job id for the download on the same line. Once you are know the job id for the download task you can issue the command "clear job id <id-num>" to clear the download job.

Hope this help.

Thanks

Re: Another download is in progress

rboyd — Mon, 06 Jun 2011 20:32:42 GMT

This worked great for me too

Re: Another download is in progress

pa_oum — Thu, 25 Aug 2011 17:37:35 GMT

Thanks for asking the question, MBS. I was able to kill the job that was hung and continue with the other downloads.

Re: Another download is in progress

pa_oum — Thu, 25 Aug 2011 17:38:35 GMT

Thanks for the instructions. It worked for me.

Re: Another download is in progress

chris_koc — Wed, 31 Aug 2011 15:38:35 GMT

Yes - thanks for posting. Worked like a charm.

Re: Another download is in progress

KGC — Wed, 31 Aug 2011 18:25:13 GMT

Better question is, why does this happen? I see this problem every couple of weeks, and it's forced me to manually check my content updates on a regular basis because once some download is stuck, no other updates can be loaded, causing the firewalls to fall out of date.

Re: Another download is in progress

migration — Wed, 14 Sep 2011 13:31:39 GMT

I too see this.

Right now I have 2 customers one running 3.1.8 and one running 4.0.3. Both versions have this problem.

\Anders

Re: Another download is in progress

jkim2 — Wed, 14 Sep 2011 14:20:57 GMT

I've actually submitted 2 enhancement / feature request

ER 1.

Recommend changing alert level for ‘auto update agent failed to download content version xxx-xxx’ from current

Type: General

Severity: Medium

Event: General

To something that is different from a successful message. Such as raising the severity level to High

ER 2.

2 boxes in the lab running 4.04 (planning to upgrade to 4.05 this week) we have seen downloads get hung which require manual clearing of the jobs.

Recommend manual clearing of jobs that are in ‘PEND’ status for more than 24/48 hour or some configurable time.

but yes clearing of the jobs manually fixed it.

Re: Another download is in progress

u9047 — Wed, 12 Oct 2011 22:40:25 GMT

Thanks for posting,

Saved me tons of time and the solution worked for me.

I guess the real question is why are these downloads getting stuck in the first place? I know the common sense answer where you may have lost Internet Connectivty but shouldn't these downloads auto resume? And if not there should be a software mechanism in the firewall to automatically clear these pending jobs. after a certain amount of time.

Roger

Re: Another download is in progress

gswcowboy — Wed, 12 Oct 2011 22:52:40 GMT

Hi Roger,

Unfortunately, the PAN currently doesn't have the mechanism to automatically detect and subsequently clear a hung job. We can try to cover this two-fold. One, we can have you submit a feature request to your reseller and/or SE. In addition, you could submit a case to PAN Support and we can debug further and 'possibly' incorporate this request as an enhancement or as a bug fix. Either way, we can try and substantiate the need to get this done on two fronts.

Regards,

Renato

Re: Another download is in progress

opiedrah — Thu, 17 Nov 2011 19:29:56 GMT

Does 4.0.7 or 4.1 fix this error? Any workarounds in the mean time, someone mentioned about a timeout option, however haven't found it in the documentation. Logging in to kill jobs, us unmanageable thanks.

Re: Another download is in progress

jcostello — Fri, 18 Nov 2011 02:51:43 GMT

Renato,

Wouldn't a timeout setting for downloads be another viable alternative for hung session?

Thanks

James

Re: Another download is in progress

rossellamj — Wed, 28 Dec 2011 18:52:41 GMT

I'm running 4.1.0 and I have the same issue.

Re: Another download is in progress

rroger — Fri, 03 Feb 2012 09:10:09 GMT

Hello,

I have the same error : a message saying that another download is in progresse but when I try to find the download with "show jobs all", there are no downloading in progress (maybe to old for me to see it, problem since the 10th of January).

how can I do to resolve this without rebooting the device?

Regards

Rémi

Re: Another download is in progress

kalyanram.piratla — Fri, 03 Feb 2012 09:31:00 GMT

Simplest way to do it is >show jobs all. When the first list drops down, hit "/" and then type PEND (case sensitive). The pending jobs would then come up. You can then clear them off by using command >clear job id <job-id>. Once this job is cleared, i suggest you clear up all the pending jobs depending on the date and time and then retry downloading.

This should work out for you.

Cheers..

Kal

Re: Another download is in progress

rroger — Fri, 03 Feb 2012 09:34:56 GMT

Hi,

Whay you ask me to do is similar to "show jobs all | match PEND" isn't it?

Regards

Rémi

Re: Another download is in progress

kalyanram.piratla — Fri, 03 Feb 2012 09:39:40 GMT

Yes. You can do that, or the way I suggested. I gave you little longer way to look into it because, I sometimes had issues with "show jobs all | match PEND".

Re: Another download is in progress

rroger — Fri, 03 Feb 2012 09:52:38 GMT

I try this but it seems i can't see all jobs from the last reboot of the PA...

For example, I can't find the Autocommit job.