topic Re: Java 1.7.0_05 can not download SSL VPN Client application completely!! in General Topics

Java 1.7.0_05 can not download SSL VPN Client application completely!!

charltonwen — Tue, 07 Aug 2012 09:16:40 GMT

Dears,

I had updated java JRE to 1.7.x,but I can not use SSL VPN client any more.

Does anyone can help to reslove this issue?

My PC OS: windows 7 pro 64-bit

PA500 OS: 3.1.9

Browser: Firefox 14.0.1

I found the download's process always be stopped at almost 80%,

just like the graph of attachment.

Thanks for help!!

jvalentine — Tue, 07 Aug 2012 16:00:53 GMT

I am using NetConnect client with JRE 1.7. I had the same problem as you had. Here is how I fixed it:

You need to download the 64-bit version of JRE 1.7.x.

Launch c:\program files\internet explorer\iexplore.exe

(this is the 64-bit version of IE)

Download JRE 1.7 (it should say this is the 64-bit version)

Install JRE 1.7

Restart the NetConnect client.

charltonwen — Wed, 08 Aug 2012 06:14:13 GMT

I try to do again using the method,but it seem still not downloaded complete.

I had install 32-bit and 64-bit java JRE and try many times.

My Customer use 1.6.X have no any problem.

Anyone have idea for this issue?

charltonwen — Mon, 13 Aug 2012 04:43:01 GMT

I had re-do LAB for this issue according Bruce's suggestion.

It is OK using IE(don't use another browser).

The Step as follow,

1、I try to downgrade Java JRE to 1.6.X，and use IE to download and

install NetConnect.If your OS is 64-bit,please install 32-bit and 64-bit

version about Java JRE.

2、When NetConnect install completely,connect to your PA using SSL VPN,

it should be connected OK.

3、Upgrade your Java JRE to 1.7(use IE) and connect PA again.

PS. If your windows had not installed any Java JRE,you shoud install 1.6.X of JRE first.

Thanks for Bruce' suggestion.