topic Re: No username in source-user column of PA-500 in General Topics

No username in source-user column of PA-500

paloalto.netfos — Mon, 13 Feb 2012 16:23:49 GMT

Hi All

I have upgraded to PANOS 4.1.2 and user-id-agent 4.1.2-2 in my lab, however when i complete config, and can not select any domain\username in the source user column, but i can sure the connection is ok by command >show user user-id-agent statistics between the unit and user-id-agent.

When I downgrade user-id-agent 4.1.2-2 to PanAgent 3.1.2, and it works. I can select domain\username that i want to.

Has anybody seen this issue?

Best Regards

Joy

Re: No username in source-user column of PA-500

rmonvon — Mon, 13 Feb 2012 22:08:13 GMT

Hi Joy...Please check to see if the new agent is running under Windows Services. The new 4.1 agent service is called UserID-agent

Also check out this post on permission for the new 4.1 agent: https://live.paloaltonetworks.com/message/11116#11116

Thanks.

Re: No username in source-user column of PA-500

gafrol — Tue, 14 Feb 2012 12:53:36 GMT

What happens if you just start to type the beginning of the users name in the source field ?