Confusing e-mail notification from PA-500

hydraflow — Thu, 14 Mar 2013 19:04:06 GMT

I have been receiving an e-mail notification of "Antivirus Job Failed". I logged into the device and tried to force it manually. It appears to have worked, because I see that 970-1348 dated 2013/03/13 16:12:50 is currently installed. When I look at Task Manager, I see that the commit failed. There is no other message for the failure.

The question I have is, am I protected or not?

Thanks,

Jeff

Re: Confusing e-mail notification from PA-500

sraghunandan — Thu, 14 Mar 2013 20:00:08 GMT

can you please paste the o/p of show jobs all

Re: Confusing e-mail notification from PA-500

hydraflow — Thu, 14 Mar 2013 20:12:26 GMT

Here it is.

Enqueued ID Type Status Result Completed

--------------------------------------------------------------------------

2013/03/14 11:44:14 404 Antivirus FIN FAIL 11:47:33

2013/03/14 11:41:58 403 Install FIN OK 11:44:15

2013/03/14 11:40:20 402 Downld FIN OK 11:40:34

2013/03/14 09:31:28 401 Downld FIN OK 09:32:57

2013/03/14 09:12:17 400 Downld FIN OK 09:14:43

2013/03/14 09:08:43 399 Downld FIN FAIL 09:10:14

2013/03/14 09:02:51 398 Content FIN FAIL 09:04:27

2013/03/14 08:49:37 397 Install FIN OK 09:02:52

2013/03/14 08:47:49 396 Downld FIN OK 08:48:01

2013/03/14 08:45:04 395 SWInstall FIN OK 08:45:34

2013/03/14 08:44:15 394 Downld FIN OK 08:44:34

2013/03/14 03:03:01 393 Antivirus FIN FAIL 03:06:38

2013/03/14 03:00:48 392 Install FIN OK 03:03:02

2013/03/14 03:00:35 391 Downld FIN OK 03:00:47

2013/03/13 03:03:16 390 Antivirus FIN FAIL 03:23:17

2013/03/13 03:01:35 389 Install FIN OK 03:03:17

2013/03/13 03:00:32 388 Downld FIN OK 03:01:34

2013/03/12 03:03:08 387 Antivirus FIN OK 03:24:32

2013/03/12 03:00:40 386 Install FIN OK 03:03:09

2013/03/12 03:00:27 385 Downld FIN OK 03:00:40

2013/03/09 03:02:26 384 Antivirus FIN OK 03:24:22

2013/03/09 03:00:46 383 Install FIN OK 03:02:27

2013/03/09 03:00:34 382 Downld FIN OK 03:00:46

2013/03/08 03:02:27 381 Antivirus FIN OK 03:24:27

2013/03/08 03:00:48 380 Install FIN OK 03:02:28

2013/03/08 03:00:37 379 Downld FIN OK 03:00:48

2013/03/07 03:02:31 378 Antivirus FIN OK 03:25:10

2013/03/07 03:00:36 377 Install FIN OK 03:02:32

2013/03/07 03:00:25 376 Downld FIN OK 03:00:35

Re: Confusing e-mail notification from PA-500

sraghunandan — Thu, 14 Mar 2013 20:16:10 GMT

Looks like the commits are failing please open a case with support so that we can investigate it.

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Confusing e-mail notification from PA-500

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