topic Re: Tftp brightcloud databese issue in General Topics

Tftp brightcloud databese issue

Retired Member — Sun, 31 Mar 2013 16:35:36 GMT

Hi,

We tried to upgrade brightcloud version using seed file on support with tftp.

After sending file successfully, when try to install it gives an error like :

Error decrypting BrightCloud database: This image doesn't meet authentication requirements. It is either an unsupported format, or a corrupt image that can not be safely loaded on the system.

Any idea about that ?

Re: Tftp brightcloud databese issue

dyang — Sun, 31 Mar 2013 16:51:31 GMT

Hi bulent,

The file that you downloaded from our Support site is a signed file, so you must use the proper CLI commands:

To import the file - scp import signed-url-database

To install the file - request url-filtering install signed-database

Let me know if you're still having issues with those two commands.

--Doris

Re: Tftp brightcloud databese issue

Retired Member — Sun, 31 Mar 2013 17:07:30 GMT

I used tftp import signed-url-databese

and request command as you said

it gave that error.