topic Re: PA-200 does not start up anymore in General Topics

PA-200 does not start up anymore

itsbi — Sun, 14 Sep 2014 18:48:53 GMT

Hello,

all for a sudden my PA-200 is not starting up anymore.

The symptomatic is as follows:

- after power up the device the status of all LED (on network ports) is permanently green

- the status of "power" and "fan" is green

- the status of all other led is off

- when I connect to the console, the PanOS Bootloader obviously tries to start up the device twice,

but hangs after a message that says: "Warning: Clock descriptor tuple not found in eeprom, using defaults MERLIN

board revision major:1, minor:0, serial #:

Does anybody have experience with this problem?

Would be nice, if anybody has an advice what to do.

regards,

greg

Re: PA-200 does not start up anymore

Retired Member — Sun, 14 Sep 2014 18:51:57 GMT

you should better open a case for that

have you tried factory reset ?

Re: PA-200 does not start up anymore

itsbi — Sun, 14 Sep 2014 19:06:38 GMT

if possible i'd prefer to avoid a factory reset...

but I'm going to open a case now as you mentioned

Re: PA-200 does not start up anymore

HULK — Sun, 14 Sep 2014 19:14:02 GMT

Hello Greg,

Could you please let me know, Is this PA-200 firewall installed with 4.1.x PAN OS version ( 4.1.0 or 4.1.1)....?

Thanks

Re: PA-200 does not start up anymore

Retired Member — Fri, 26 Sep 2014 21:37:47 GMT

have you resolved the issue ?

Re: PA-200 does not start up anymore

ssharma — Sat, 27 Sep 2014 02:35:05 GMT

Hi Itsbi,

Output of Merlin is not a good sign. It is most probably drive issue. You can try factory reset or open a case with PA support to identify root case. Thank you.

Re: PA-200 does not start up anymore

ssharma — Tue, 30 Sep 2014 01:22:59 GMT

Hi Greg,

Do you still have the issue with PA 200 or is it resolved? Thank you.