topic NetConnect attempting to install every time 1.20 - 1.20-402 in General Topics

NetConnect attempting to install every time 1.20 - 1.20-402

migration — Tue, 24 Aug 2010 04:13:54 GMT

Anyone experiencing the issue with PANOS 3.1 and SSL VPN 1.20 that everytime you connect to the SSL VPN the NetConnect informs the user that there version is different from the portals client package and ask them if they want to reinstall?

It states that they have 1.2.0-402 installed and the PANOS device has 1.2.0 installed. I have tested this myself with uninstalling any version of NetConnect and installing the version from the device and the next connection attempt it insists on trying to install the 1.2.0 version.

Ralph

Re: NetConnect attempting to install every time 1.20 - 1.20-402

ggutierrez — Tue, 24 Aug 2010 23:04:25 GMT

You need to be running 3.1.4 with 1.20. If these are 64-bit clients, KnowldgePoint DOC 1584 has the needed requirements.

Re: NetConnect attempting to install every time 1.20 - 1.20-402

migration — Wed, 25 Aug 2010 02:09:55 GMT

Running 3.1.4 and happens on both 32 bit and 64 bit clients Windows 7 clients.

Thanks,

Ralph

Re: NetConnect attempting to install every time 1.20 - 1.20-402

ggutierrez — Wed, 25 Aug 2010 03:11:00 GMT

I would advise calling Support at 866-898-9087, so we can troubleshoot via a web-meeting.

Re: NetConnect attempting to install every time 1.20 - 1.20-402

migration — Fri, 27 Aug 2010 17:33:05 GMT

Perfomed a "reactiviate" on the SSL-VPN client and everything is better.

Ralph