topic High Availability issue PA 2020 in General Topics

High Availability issue PA 2020

sue_town — Fri, 05 Aug 2011 12:40:46 GMT

I have 2 PA 2020's which have been running HA fine for about 2 weeks

now i see in the device that eth1/11 is showing as red/down in both firewalls

the system log shows per attached log (for pri and sec firewalls)

anyone have any ideas re this HA issue please?

thanks

Re: High Availability issue PA 2020

dburns — Fri, 05 Aug 2011 17:56:23 GMT

Where there any other events happening such as a commit or update? Also in this HA do they plug into the same switch or a different switch?

Dominic

Re: High Availability issue PA 2020

sue_town — Sat, 06 Aug 2011 02:11:54 GMT

hi dominic

no commits or updates happening....the trust/untrust ports do connect to the same switch

wierd problem...

thanks

Sue

Re: High Availability issue PA 2020

sue_town — Sat, 06 Aug 2011 10:47:55 GMT

also the HA connections are

Primary

eth0/11 connects to secondary eth0/11

eth0/12 connects to secondary eth0/12

and i see that both devices are showing Mode Active passive on the HA dash

Re: High Availability issue PA 2020

dburns — Wed, 10 Aug 2011 20:09:43 GMT

Could be a bad cable that is causing the link to go down. Are both devices showing active or is one still staying passive? If one is passive suspend the device and try swapping out the cable. If this does not work you may want to call into support to troubleshoot.

To suspend the device run the following command from CLI;

PA(passive)> request high-availability state suspend

To make functional after cable swap run;

PA(suspended)> request high-availability state functional

Thanks,

Dominic

Re: High Availability issue PA 2020

Sanjeewa — Tue, 25 Nov 2014 09:41:27 GMT

Hi,

You can do this configuration via Management port , I had the same issue but now its running perfectly..

Thanks

Re: High Availability issue PA 2020

Satish — Tue, 25 Nov 2014 10:12:22 GMT

Hi Sue,

As per Dominic, please check, after that please please check HA is enable or not,peer HA1 ip address is configure proper or not.

more info please find the below link : - https://live.paloaltonetworks.com/docs/DOC-2926

Thanks

Satish

Re: High Availability issue PA 2020

Satish — Tue, 25 Nov 2014 10:16:41 GMT

Hi Sue,

Please check the date and time and share the current logs .

Regards

Satish