topic 2008 DC´s are not shown in PAN User Agent in General Topics

2008 DC´s are not shown in PAN User Agent

asapcomsupport — Fri, 03 Dec 2010 11:54:24 GMT

Hi,

to add DC´s in the Palo UA I can push the "Search Button" with the "..." Box.

But the result is that only 2003 DC´s are shown. The 2008 DC´s are missing here.

Agnet Versiomn is 3.1.2. Someone has an idea why this happens?

Thanks in advance.

Stefan

Re: 2008 DC´s are not shown in PAN User Agent

jnguyen — Fri, 03 Dec 2010 17:43:19 GMT

if you know the ip addresses of your 2008 DC's then you can run a wireshark capture and click on the search button on pan agent. you should see a packets going out to those servers. if you see the packet leave but no reason it is possible that the 2008 dc's are dropping those packets. if you do not see a packet than it could be an issue with pan agent. if this is the case please create a case and we'll investigate further.