topic Panorama Generating Blank Reports in General Topics

Panorama Generating Blank Reports

jholmes — Mon, 16 Sep 2013 13:44:29 GMT

Hey everyone. Has anyone see an issue where Panorama (VM) is generating blank scheduled reports? I came into the office this morning, and found that Panorama generated its normal scheduled reports, but they are all blank with no data. Its not just one day, its 3 days worth of reports that have blank data.

I checked the device logs and cannot find any errors or issues that would hint to the problem.

Thanks

Re: Panorama Generating Blank Reports

apasupulati — Mon, 16 Sep 2013 15:12:50 GMT

Hello,

Is this on a M100? Can you provide the PANOS version of the Panorama and is the issue with custom reports you have scheduled? Which log database are you querying the logdb - detailed log or summary log? Does 'Run now' show any data for the same report?

Thanks,

Aditi

Re: Panorama Generating Blank Reports

mbutt — Tue, 17 Sep 2013 00:03:45 GMT

Please verify that scheduled is selected inside the custom report.

I am not sure if this is a behavior change or not but i have seen few cases where this option was not selected and scheduled customer reports will show up empty.

Let us know if this helps resolve the issue.

Thank you

Numan

Re: Panorama Generating Blank Reports

jholmes — Wed, 18 Sep 2013 11:53:00 GMT

Sorry for the delayed response. I have the Panorama VM v5.1.2, and recently had a mgmt service crash last week. It appears that all of the preconfig'ed reports are the issue, as they are not running or generating data beyond when the mgmt service crashed due to virtual memory limits exceeded. I have an open support case for the mgmt service issue, and believe this is related since the timelines all fit.

Here is a screenshot for reference