topic Re: HA queue is full in General Topics

HA queue is full

UKRB — Thu, 05 Jan 2012 17:16:28 GMT

Hi there,

I'm not sure if anyone else has seen this alert show up on their devices but I have Critical system messages sent to me by email and I have received this afternoon every 15 minutes a message saying "HA queue is full". I made a small tweak to a random description in a policy line so that I would be offered the oportunity to do a commit and after I did that, the messages have stopped. Can anyone shed any light on what might have caused the messages?

My setup is:

2 x PA2020

Active / Passive HA

PAN OS 4.1

Many thanks in advance,

UKRB.

Re: HA queue is full

jnguyen — Wed, 18 Jan 2012 05:08:08 GMT

could you provide the acutal message being sent.

in 4.1.2 there will be a fix for a similar issue, but i wanted to make sure that the errors were the same.

example:

high userid HA-queu 0 HA queue is full

in this case there was also userid deployed. what was happening here was that the passive device will receive data from the active device but not drain the queue after the data was received.

Re: HA queue is full

UKRB — Mon, 23 Jan 2012 10:50:37 GMT

The complete message was:

domain: 1

receive_time: 2012/01/09 10:20:08

serial: XXXXXXXXXXXX

seqno: 0

actionflags: 0x0type: SYSTEM

subtype: userid

config_ver: 0

time_generated: 2012/01/09 10:20:08

vsys:

eventid: HA-queue-fullobject:

fmt: 0

id: 0

module: general

severity: high

opaque: HA queue is full

Re: HA queue is full

jnguyen — Fri, 03 Feb 2012 02:16:08 GMT

The reason of the error is similar since it relates to userid. can you open a case online and upload both tech support files for review.

Re: HA queue is full

SOC_CSG — Thu, 14 Aug 2014 07:44:58 GMT

what it happened with your issue???? its happening the same to me.....PAN USER ID HA QUEUE FULL