topic Re: There are sessions from captive-portal zone to captive-portal zone on session browser. in General Topics

There are sessions from captive-portal zone to captive-portal zone on session browser.

KiCheon.Lee — Thu, 17 Oct 2013 00:20:03 GMT

Hello,

My customer is installing video conference hardware.

The video and voice traffics are normal from internal to external (internet). This mean is Internal user call external user.

But Internal user doesn't see external user video when external user call internal user.

I had checked NAT rules and security policy rules. It is no problem.

So I did filtering and capturing in packet-capture.

Many UDP traffics were dropped by 'forwarded to different zone'

Routing configuration is no problem and PBF isn't used.

And I had checked sessions on session-browser when external user call internal user.

I had seen wrong sessions. There are sessions from captive-portal zone to captive-portal zone on session browser.

Captive-portal isn't used and There is not captive-portal named zone in zones.

I don't understand why this situation occurred.

Please someone help me.

_slv_ — Thu, 17 Oct 2013 08:28:19 GMT

What version of PAN are You using?

PAN 5.0.8 fixes "53938—Resolved an issue with some SIP video phones that would result in one-way

video on occasion. "

Maybe its your issue...

Regards

SLawek

KiCheon.Lee — Thu, 17 Oct 2013 08:47:30 GMT

Hi slv,

Thanks for your answer.

I am using 4.1.7-h2 version.

Is 53938 fixed in only 5.0.8?

Is there fixed version in 4.1.X? I have searched 4.1 release notes but I don't found.

_slv_ — Thu, 17 Oct 2013 09:07:35 GMT

I don't know about 4.1 ... please open a case with PA support for inwestigation.

KiCheon.Lee — Thu, 17 Oct 2013 09:18:43 GMT

OK. Thanks.