topic Re: How to Clear Disk Space/reduce disk usage in General Topics

How to Clear Disk Space/reduce disk usage

Satish — Sat, 28 Mar 2015 06:51:34 GMT

Hi Friends,panos hshah hsharma HULK Steven Puluka panagent

Please suggest for the same.

i am already check below document and i think, i dont have permission to root access for PAN.

https://live.paloaltonetworks.com/docs/DOC-3772

https://live.paloaltonetworks.com/message/31894#31894

Regards

Satish

Re: How to Clear Disk Space/reduce disk usage

Retired Member — Sat, 28 Mar 2015 06:56:30 GMT

hi,

you have to open a case for that.support will access to root with your permission and delete if there are unnecessary files.

Re: How to Clear Disk Space/reduce disk usage

Satish — Sat, 28 Mar 2015 07:08:18 GMT

Hi PANOS,

Thanks for quick reply. can you clarify how PAN team use root access.

Thanks

Satish

Re: How to Clear Disk Space/reduce disk usage

HULK — Sat, 28 Mar 2015 07:20:12 GMT

Hello Satish,

PAN TAC will generate a key through CLI command >debugtac-loginchallange.

Based on that challenge key, they will generate a response key from PAN internal server(>debug tac-login response), which will allow them to log into the root of the PAN firewall.

So, if you want to delete any files from your PAN firewall, please open a ticket.

Thanks

Re: How to Clear Disk Space/reduce disk usage

HULK — Sat, 28 Mar 2015 07:22:44 GMT

Hello Satish,

Is it causing any issue in your PAN firewall...?

Thanks

Re: How to Clear Disk Space/reduce disk usage

Satish — Sat, 28 Mar 2015 07:26:36 GMT

Thanks Hulk for your reply.