topic User Agent in General Topics

User Agent

snormoyle — Tue, 25 Sep 2012 17:00:50 GMT

Installed the user agent on a windows 2003 server. every time you try to start the service you get the windows box stating the service was started, but then stopped.

Re: User Agent

sdurga — Tue, 25 Sep 2012 17:06:24 GMT

Can you please try the following steps in this doc.

https://live.paloaltonetworks.com/docs/DOC-3233

Re: User Agent

sdurga — Tue, 25 Sep 2012 17:09:33 GMT

Also make sure that no other service is listening on the port that is being used by USER-ID agent, u can try changing the port and see if that helps.

Re: User Agent

ppatel — Tue, 25 Sep 2012 18:54:15 GMT

Try to do the following:-

Right click on 'Computer' & select Manage, then expand 'Services and Applications', then select 'Services'. Scroll down to 'User-ID Agent' & confirm whether a service currently exists. If so, please attempt to re-enter the login credentials, username/password, then attempt to see if you can launch the service.

Make sure to

add the account that runs the service to the local admin group on the Agent computer (the above step)
add the account to the "Event Log Readers" and the "Server operators" groups in the Domain

Let me know if that helps.

Regards

Parth

Re: User Agent

snormoyle — Wed, 26 Sep 2012 10:39:46 GMT

Got it fixed, I appreciate the help. Issue was that the account used was a regular user account. I changed it to use the local service account and it started working.