topic "Application is already in use" commiting custom application addition in General Topics

"Application is already in use" commiting custom application addition

gsvarney — Wed, 16 Nov 2011 16:16:55 GMT

Hello,

I am trying to import a few custom applications via XML files I downloaded from my PaloAlto vendor. I did try this before with some that I found here in this forum when running PAN 3.1. I am now on PAN 4.1 (though I may have seen this problem before I updated). Now when I import the XML most of them say they failed to insert, but when I have finished with all of them they all appear in the custom apps filter. However, when I commit it fails with "application <name of app> <name of app> is already in use". I delete the one and it continues to fail until I've deleted them all, except one, which works. The one that works is google-safe-default. I have attached the 5 of the XML files I'm using, including the one that works..

Is this failing because something is stuck (invisibly) in the system so I can't add these new signatures successfully? I don't know how to search via command line to see if there is anything already there. Also, are these compatible with 4.1 anyway?

Thanks for any suggestions you may have.

Geoff

Re: "Application is already in use" commiting custom application addition

jseals — Sun, 27 Nov 2011 03:48:47 GMT

Hi Geoff,

I do believe these would need to be rewritten for 4.1's app database. I went to the objects tab, then to the applications section and found there were many similar applications already there by searching for "google". I didn't find any of the safegui ones though. I'm not sure what the difference there is, but if it's an application you'd like to see in a future application database release from us you can submit it.

Direct your web browser to http://www.paloaltonetworks.com/researchcenter/submit-an-application/ and complete the form and the application will be submitted to potentially be in an upcoming release.

Thanks,

Jason

Re: "Application is already in use" commiting custom application addition

Bart_Jocque — Tue, 29 Nov 2011 12:30:36 GMT

You might have to take a look at the running-config in xml and search for the apps that you are trying to add. If you find them in the xml, you can delete them in there.

Re: "Application is already in use" commiting custom application addition

gsvarney — Tue, 13 Dec 2011 19:23:49 GMT

Thanks for the suggestion. I just exported the running config and I believe I see the stuff in there. I may clean that up later. However, to get around this I had opened the 8 non-importing XML appid files and slightly changed the name near the top of the file. I was then able to import them and commit successfully.

Geoff