topic SYSTEM ALERT : high : all_pktproc_2: exiting because missed too many heartbeats in General Topics https://live.paloaltonetworks.com/t5/general-topics/system-alert-high-all-pktproc-2-exiting-because-missed-too-many/m-p/48771#M35918 <HTML><HEAD></HEAD><BODY><P>i recive this error few times a week</P><P>subject : SYSTEM ALERT : high : all_pktproc_2: exiting because missed too many heartbeats </P><P></P><P>domain: 1<BR /> receive_time: 2014/11/26 13:18:11<BR /> serial: 009401009996<BR /> seqno: 43452<BR /> actionflags: 0x0<BR /> type: SYSTEM<BR /> subtype: general<BR /> config_ver: 0<BR /> time_generated: 2014/11/26 13:18:11<BR /> vsys: <BR /> eventid: general<BR /> object: <BR /> fmt: 0<BR /> id: 0<BR /> module: general<BR /> severity: high<BR /> opaque: all_pktproc_2: exiting because missed too many heartbeats</P><P></P><P>please help</P></BODY></HTML> Wed, 26 Nov 2014 11:27:16 GMT avi_goldstain 2014-11-26T11:27:16Z SYSTEM ALERT : high : all_pktproc_2: exiting because missed too many heartbeats https://live.paloaltonetworks.com/t5/general-topics/system-alert-high-all-pktproc-2-exiting-because-missed-too-many/m-p/48771#M35918 <HTML><HEAD></HEAD><BODY><P>i recive this error few times a week</P><P>subject : SYSTEM ALERT : high : all_pktproc_2: exiting because missed too many heartbeats </P><P></P><P>domain: 1<BR /> receive_time: 2014/11/26 13:18:11<BR /> serial: 009401009996<BR /> seqno: 43452<BR /> actionflags: 0x0<BR /> type: SYSTEM<BR /> subtype: general<BR /> config_ver: 0<BR /> time_generated: 2014/11/26 13:18:11<BR /> vsys: <BR /> eventid: general<BR /> object: <BR /> fmt: 0<BR /> id: 0<BR /> module: general<BR /> severity: high<BR /> opaque: all_pktproc_2: exiting because missed too many heartbeats</P><P></P><P>please help</P></BODY></HTML> Wed, 26 Nov 2014 11:27:16 GMT https://live.paloaltonetworks.com/t5/general-topics/system-alert-high-all-pktproc-2-exiting-because-missed-too-many/m-p/48771#M35918 avi_goldstain 2014-11-26T11:27:16Z Re: SYSTEM ALERT : high : all_pktproc_2: exiting because missed too many heartbeats https://live.paloaltonetworks.com/t5/general-topics/system-alert-high-all-pktproc-2-exiting-because-missed-too-many/m-p/48772#M35919 <HTML><HEAD></HEAD><BODY><P>can you type output of&nbsp;&nbsp; <SPAN style="font-family: 'courier new', courier;">show system software status </SPAN></P></BODY></HTML> Wed, 26 Nov 2014 11:31:22 GMT https://live.paloaltonetworks.com/t5/general-topics/system-alert-high-all-pktproc-2-exiting-because-missed-too-many/m-p/48772#M35919 Retired Member 2014-11-26T11:31:22Z Re: SYSTEM ALERT : high : all_pktproc_2: exiting because missed too many heartbeats https://live.paloaltonetworks.com/t5/general-topics/system-alert-high-all-pktproc-2-exiting-because-missed-too-many/m-p/48773#M35920 <HTML><HEAD></HEAD><BODY><P>Could you please send output of the "show system files" - If you have some core dump files generated, you should open a case with Palo Alto TAC</P></BODY></HTML> Wed, 26 Nov 2014 11:59:57 GMT https://live.paloaltonetworks.com/t5/general-topics/system-alert-high-all-pktproc-2-exiting-because-missed-too-many/m-p/48773#M35920 gbogojevic 2014-11-26T11:59:57Z Re: SYSTEM ALERT : high : all_pktproc_2: exiting because missed too many heartbeats https://live.paloaltonetworks.com/t5/general-topics/system-alert-high-all-pktproc-2-exiting-because-missed-too-many/m-p/48774#M35921 <HTML><HEAD></HEAD><BODY><P>here is the output off <SPAN style="font-family: 'courier new', courier;">show system software status </SPAN></P><P>Slot 0, Role mp</P><P>----------------------------------------</P><P></P><P>Type&nbsp;&nbsp;&nbsp;&nbsp; Name&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; State&nbsp;&nbsp;&nbsp; Info</P><P>Group&nbsp;&nbsp;&nbsp; all&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; running</P><P>Process&nbsp; l3svc&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; running&nbsp; (pid: 4835)</P><P>Process&nbsp; logrcvr&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; running&nbsp; (pid: 2810)</P><P>Process&nbsp; masterd&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; running&nbsp; (pid: 2298)</P><P>Process&nbsp; mgmtsrvr&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; running&nbsp; (pid: 2791)</P><P>Process&nbsp; monitor&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; running&nbsp; (pid: 2326)</P><P>Process&nbsp; pppoe&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; running&nbsp; (pid: 2819)</P><P>Process&nbsp; rasmgr&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; running&nbsp; (pid: 2811)</P><P>Process&nbsp; routed&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; running&nbsp; (pid: 2820)</P><P>Process&nbsp; satd&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; running&nbsp; (pid: 2815)</P><P>Process&nbsp; snmpd&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; running&nbsp; (pid: 7113)</P><P>Process&nbsp; sshd&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; running&nbsp; (pid: 2661)</P><P>Process&nbsp; sslmgr&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; running&nbsp; (pid: 2816)</P><P>Process&nbsp; sslvpn&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; running&nbsp; (pid: 4840)</P><P>Process&nbsp; sysd&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; running&nbsp; (pid: 2310)</P><P>Process&nbsp; sysdagent&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; running&nbsp; (pid: 2330)</P><P>Process&nbsp; useridd&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; running&nbsp; (pid: 2769)</P><P>Process&nbsp; varrcvr&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; running&nbsp; (pid: 2813)</P><P>Process&nbsp; websrvr&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; running&nbsp; (pid: 24812)</P><P></P><P>Slot 1, Role dp0</P><P>----------------------------------------</P><P></P><P>Type&nbsp;&nbsp;&nbsp;&nbsp; Name&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; State&nbsp;&nbsp;&nbsp; Info</P><P>Group&nbsp;&nbsp;&nbsp; all&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; running</P><P>Group&nbsp;&nbsp;&nbsp; gdb&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; running</P><P>Group&nbsp;&nbsp;&nbsp; platform&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; running</P><P>Group&nbsp;&nbsp;&nbsp; supervisor&nbsp;&nbsp;&nbsp;&nbsp; running</P><P>Group&nbsp;&nbsp;&nbsp; tasks&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; running</P><P>Process&nbsp; all_pktproc_2&nbsp; running&nbsp; (pid: 14673)</P><P>Process&nbsp; brdagent&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; running&nbsp; (pid: 862)</P><P>Process&nbsp; comm&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; running&nbsp; (pid: 881)</P><P>Process&nbsp; dha&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; running&nbsp; (pid: 882)</P><P>Process&nbsp; ehmon&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; running&nbsp; (pid: 864)</P><P>Process&nbsp; flow_mgmt&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; running&nbsp; (pid: 885)</P><P>Process&nbsp; masterd&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; running&nbsp; (pid: 834)</P><P>Process&nbsp; monitor&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; running&nbsp; (pid: 891)</P><P>Process&nbsp; mprelay&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; running&nbsp; (pid: 880)</P><P>Process&nbsp; ntp&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; running&nbsp; (pid: 13767)</P><P>Process&nbsp; pktproc_n_log&nbsp; running&nbsp; (pid: 14614)</P><P>Process&nbsp; sysdagent&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; running&nbsp; (pid: 863)</P><P>here is output off <SPAN style="font-family: 'courier new', courier;">show system software status </SPAN></P><P>-rw-r--r-- 1 root root 147 Nov&nbsp; 4 15:30 all_pktproc_2_6.0.5_0.pcap</P><P>-rw-rw-rw- 1 root root 22K Nov&nbsp; 4 15:31 all_pktproc_2_6.0.5_0.info</P><P>-rw-r--r-- 1 root root 121 Nov&nbsp; 6 15:12 all_pktproc_2_6.0.5_1.pcap</P><P>-rw-rw-rw- 1 root root 21K Nov&nbsp; 6 15:12 all_pktproc_2_6.0.5_1.info</P><P>-rw-r--r-- 1 root root 121 Nov&nbsp; 6 15:13 pktproc_n_log_6.0.5_0.pcap</P><P>-rw-rw-rw- 1 root root 21K Nov&nbsp; 6 15:13 pktproc_n_log_6.0.5_0.info</P><P>-rw-r--r-- 1 root root 147 Nov 12 15:56 all_pktproc_2_6.0.5_2.pcap</P><P>-rw-rw-rw- 1 root root 21K Nov 12 15:57 all_pktproc_2_6.0.5_2.info</P><P>-rw-r--r-- 1 root root 147 Nov 19 10:42 pktproc_n_log_6.0.5_1.pcap</P><P>-rw-rw-rw- 1 root root 21K Nov 19 10:42 pktproc_n_log_6.0.5_1.info</P><P>-rw-r--r-- 1 root root 147 Nov 19 10:43 all_pktproc_2_6.0.5_3.pcap</P><P>-rw-rw-rw- 1 root root 21K Nov 19 10:43 all_pktproc_2_6.0.5_3.info</P><P>-rw-r--r-- 1 root root 147 Nov 20 14:04 pktproc_n_log_6.0.5_2.pcap</P><P>-rw-rw-rw- 1 root root 22K Nov 20 14:05 pktproc_n_log_6.0.5_2.info</P><P>-rw-r--r-- 1 root root 147 Nov 23 08:58 pktproc_n_log_6.0.5_3.pcap</P><P>-rw-rw-rw- 1 root root 21K Nov 23 08:59 pktproc_n_log_6.0.5_3.info</P><P>-rw-r--r-- 1 root root 147 Nov 26 13:16 all_pktproc_2_6.0.5_4.pcap</P><P>-rw-rw-rw- 1 root root 21K Nov 26 13:16 all_pktproc_2_6.0.5_4.info</P><P>-rw-r--r-- 1 root root 147 Nov 26 13:17 pktproc_n_log_6.0.5_4.pcap</P><P>-rw-rw-rw- 1 root root 22K Nov 26 13:17 pktproc_n_log_6.0.5_4.info</P><P>-rw-r--r-- 1 root root 147 Nov 26 13:18 all_pktproc_2_6.0.5_5.pcap</P><P>-rw-rw-rw- 1 root root 21K Nov 26 13:18 all_pktproc_2_6.0.5_5.info</P></BODY></HTML> Thu, 27 Nov 2014 07:23:47 GMT https://live.paloaltonetworks.com/t5/general-topics/system-alert-high-all-pktproc-2-exiting-because-missed-too-many/m-p/48774#M35921 avi_goldstain 2014-11-27T07:23:47Z Re: SYSTEM ALERT : high : all_pktproc_2: exiting because missed too many heartbeats https://live.paloaltonetworks.com/t5/general-topics/system-alert-high-all-pktproc-2-exiting-because-missed-too-many/m-p/48775#M35922 <HTML><HEAD></HEAD><BODY><P>Hi,</P><P></P><P>You have a couple of core dump files - all_pktproc_2 process on the dataplane crashed few times yesterday (this could be software bug). Now, it is running fine, but in order be sure and avoid some future outages, you should open a TAC case.</P></BODY></HTML> Thu, 27 Nov 2014 08:25:15 GMT https://live.paloaltonetworks.com/t5/general-topics/system-alert-high-all-pktproc-2-exiting-because-missed-too-many/m-p/48775#M35922 gbogojevic 2014-11-27T08:25:15Z Re: SYSTEM ALERT : high : all_pktproc_2: exiting because missed too many heartbeats https://live.paloaltonetworks.com/t5/general-topics/system-alert-high-all-pktproc-2-exiting-because-missed-too-many/m-p/547314#M111805 <P><a href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/8522">@avi_goldstain</a>&nbsp;</P> <P>&nbsp;</P> <P>Also you can check the masterd daemon that is responsible for HA communications between 2 devices.</P> <P>&nbsp;</P> <P>less mp-log masterd.log</P> <P>&nbsp;</P> <P>Regards</P> Mon, 26 Jun 2023 17:03:35 GMT https://live.paloaltonetworks.com/t5/general-topics/system-alert-high-all-pktproc-2-exiting-because-missed-too-many/m-p/547314#M111805 MP18 2023-06-26T17:03:35Z