topic Re: general problems in General Topics

general problems

blueteam — Wed, 01 Dec 2010 14:49:33 GMT

hi,

we cant use automated updates since Nov 24th .when i try to update from dynamic updates it gives this error. ”Failed to check content upgrade info due to generic communication error. Please try again later”.

when i try to update from file it looks like this.

221-813, 221-813 Unknown Unknown 0 KB Unknown

same thing for the antivirus updates and software too.

and its extremely slow when you commit changes or when you browse device from dashboard or other tabs. when you restart the device( we have to do this every morning) it starts serving users after 15 minutes and all our operation stops during this time. url filtering works unstable. It works great for 5 hours then it stops blocking web pages. and we made custom url categories. in all rules custom categories is set to allow. but it is not working.

we need urgent support . if this is going like this we will have to let go of paloalto firewall 2020. and find another alternative.

thx...

Re: general problems

SRA — Thu, 02 Dec 2010 01:37:05 GMT

Please open a case with support to receive help on resolving these issues.

Re: general problems

blueteam — Thu, 02 Dec 2010 06:43:31 GMT

i tried to open a case but i cant see my open cases. i tried from chrome and iexplorer same thing.

Re: general problems

swadhwa — Thu, 02 Dec 2010 21:32:53 GMT

Hello,

Please provide us your Device Serial and your contact information, we will have one of our support engineers contact you.

Regards

Sunil

Re: general problems

swadhwa — Mon, 06 Dec 2010 21:30:40 GMT

We have created case # 26292 and a support engineer will follow-up with you.

Thanks

Sunil

Re: general problems

blueteam — Tue, 07 Dec 2010 07:02:45 GMT

hi,

we cant see case #26292 in the case management page.

00023835

User based auth not working

10/28/2010 1:27 AM

Re: general problems

amansour — Thu, 18 Aug 2011 15:37:19 GMT

Are you sure you want your device serial and name out in th open like this?

Anyway I have "general communication error" when trying to get any updates. My license expired, and I just renewed. Going to do a reboot and check.

Re: general problems

migration — Thu, 18 Aug 2011 19:47:22 GMT

I had this issue on our two PA500's. What I had to do was open the properties for my internal network interface (on both firewalls if HA) via (Network Tab> Interfaces) and add the MAC and IP address of both firewall's internal nic to the"Arp Entries" area. If a single firewall, try adding its own IP and MAC to its internal interface "Arp Entries" area.

Hope this helps.