topic Re: Email Scheduler is not stable in General Topics

Email Scheduler is not stable

Register_Security — Tue, 29 Oct 2013 08:36:02 GMT

Hi All,

I configure an email profile for alert and report by email from my PAN ( latest OS 5.0.8 )

I have a problem with Email Scheduler below

sometime, I only send test email (test manually) once and after that I can not send email any more.

I really don't know where I miss configuration, please help if any one have experience

Re: Email Scheduler is not stable

cstancill — Tue, 29 Oct 2013 10:28:28 GMT

1. Does the manual test work?

2. Is the SMTP gateway reachable by the device? Test this by pinging the gateway from the interface you use for sending the reports:

> ping host smtp.gateway.com

Or, if service route is configured:

> ping source <source_ip> host smtp.gateway.com

If you are using a hostname name in the Email server profile, ensure that the firewall can resolve the name using the DNS servers configured. Also, ensure that there are no rules which are blocking the traffic (if the firewall is in the network path to the SMTP gateway). Additional troubleshooting information can be found here: https://live.paloaltonetworks.com/docs/DOC-1065

Re: Email Scheduler is not stable

knarra1 — Tue, 29 Oct 2013 22:48:11 GMT

If you have smtp relay server , Please check the the server that is configured which could be queuing the messages or discarding them .

Re: Email Scheduler is not stable

Interface — Wed, 20 Nov 2013 08:21:17 GMT

I have the same problem and no solution... If you find one, please inform. Thank you.

Re: Email Scheduler is not stable

hyadavalli — Wed, 20 Nov 2013 13:19:41 GMT

Hello,

Can you please explain in deep what exactly the issue is?

You were not receiving any e-mail alerts scheduled for daily or when you click on 'send test email' more than once it doesn't work?

I have tested on my lab firewall(send test email) thrice running on OS 5.0.3 and on OS 5.0.8 and I got 3 e-mails.

Regards,

Hari Yadavalli

Re: Email Scheduler is not stable

Register_Security — Fri, 09 May 2014 08:37:55 GMT

Hi Hari,

Sorry for a long time in response.

I were not receiving any e-mail alerts scheduled for daily.

And I have click "send test mail" more than once, sometime it work but sometime it failed

I don't know reason why, while other systems always send alert e-mail successfully.

You got a propose I am very welcome.

Thanks