topic Re: After downgrade from PAN OS 3.1.4 to 3.0.8, the unit keep reboot. in General Topics https://live.paloaltonetworks.com/t5/general-topics/after-downgrade-from-pan-os-3-1-4-to-3-0-8-the-unit-keep-reboot/m-p/50785#M37362 <HTML><HEAD></HEAD><BODY><P>Hi Nick,</P><P></P><P>Thank you.</P><P></P><P>Regards,</P><P></P><P>Sam</P></BODY></HTML> Tue, 28 Sep 2010 01:05:08 GMT jeffhooi 2010-09-28T01:05:08Z After downgrade from PAN OS 3.1.4 to 3.0.8, the unit keep reboot. https://live.paloaltonetworks.com/t5/general-topics/after-downgrade-from-pan-os-3-1-4-to-3-0-8-the-unit-keep-reboot/m-p/50781#M37358 <HTML><HEAD></HEAD><BODY><P>Hi All,</P><P></P><P>Need your guys advise. I am having issue with PA-500. I downgrade the device from PAN OS 3.1.4 version to 3.0.8.</P><P>Once i downgrade, i was unable to enter to the maintanance mode and the unit keep rebooting by itself.</P><P>Anyone encountered this before?</P><P></P><P>Regards,</P><P></P><P>Sam</P></BODY></HTML> Fri, 24 Sep 2010 04:19:09 GMT https://live.paloaltonetworks.com/t5/general-topics/after-downgrade-from-pan-os-3-1-4-to-3-0-8-the-unit-keep-reboot/m-p/50781#M37358 jeffhooi 2010-09-24T04:19:09Z Re: After downgrade from PAN OS 3.1.4 to 3.0.8, the unit keep reboot. https://live.paloaltonetworks.com/t5/general-topics/after-downgrade-from-pan-os-3-1-4-to-3-0-8-the-unit-keep-reboot/m-p/50782#M37359 <HTML><HEAD></HEAD><BODY><P>Hi Sam,</P><P></P><P>What method did you use to enter maintenance mode?&nbsp; Were you simply connected on the console port?&nbsp; Did you see a prompt to press a key to enter maintenance mode?</P><P></P><P>Thanks,</P><P>Nick</P></BODY></HTML> Fri, 24 Sep 2010 22:05:20 GMT https://live.paloaltonetworks.com/t5/general-topics/after-downgrade-from-pan-os-3-1-4-to-3-0-8-the-unit-keep-reboot/m-p/50782#M37359 ncampagna 2010-09-24T22:05:20Z Re: After downgrade from PAN OS 3.1.4 to 3.0.8, the unit keep reboot. https://live.paloaltonetworks.com/t5/general-topics/after-downgrade-from-pan-os-3-1-4-to-3-0-8-the-unit-keep-reboot/m-p/50783#M37360 <HTML><HEAD></HEAD><BODY><P>Hi Nick,</P><P></P><P>Yes,i plug in the console and press "m" to access the maintenance mode. I already call support and they ask me to try after 5 times reboot but still the issue is the same. After 5 times reboot, the unit shows :</P><P></P><P>OgX_Demo_PA-500 login: ip_tables: (C) 2000-2006 Netfilter Core Team<BR />nfsd: last server has exited<BR />nfsd: unexporting all filesystems<BR />nfsd: last server has exited<BR />nfsd: unexporting all filesystems<BR />nfsd: last server has exited<BR />nfsd: unexporting all filesystems</P><P></P><P>Then the status light is orange color. What may cause this issue?</P><P></P><P>Regards,</P><P></P><P> Sam</P></BODY></HTML> Mon, 27 Sep 2010 02:59:55 GMT https://live.paloaltonetworks.com/t5/general-topics/after-downgrade-from-pan-os-3-1-4-to-3-0-8-the-unit-keep-reboot/m-p/50783#M37360 jeffhooi 2010-09-27T02:59:55Z Re: After downgrade from PAN OS 3.1.4 to 3.0.8, the unit keep reboot. https://live.paloaltonetworks.com/t5/general-topics/after-downgrade-from-pan-os-3-1-4-to-3-0-8-the-unit-keep-reboot/m-p/50784#M37361 <HTML><HEAD></HEAD><BODY><P>Hi Sam,</P><P></P><P>Please contact support for this issue.&nbsp; They'll need to pull a tech support dump to identify the issue.&nbsp; </P><P></P><P>Thanks,</P><P>Nick</P></BODY></HTML> Mon, 27 Sep 2010 15:47:43 GMT https://live.paloaltonetworks.com/t5/general-topics/after-downgrade-from-pan-os-3-1-4-to-3-0-8-the-unit-keep-reboot/m-p/50784#M37361 ncampagna 2010-09-27T15:47:43Z Re: After downgrade from PAN OS 3.1.4 to 3.0.8, the unit keep reboot. https://live.paloaltonetworks.com/t5/general-topics/after-downgrade-from-pan-os-3-1-4-to-3-0-8-the-unit-keep-reboot/m-p/50785#M37362 <HTML><HEAD></HEAD><BODY><P>Hi Nick,</P><P></P><P>Thank you.</P><P></P><P>Regards,</P><P></P><P>Sam</P></BODY></HTML> Tue, 28 Sep 2010 01:05:08 GMT https://live.paloaltonetworks.com/t5/general-topics/after-downgrade-from-pan-os-3-1-4-to-3-0-8-the-unit-keep-reboot/m-p/50785#M37362 jeffhooi 2010-09-28T01:05:08Z Re: After downgrade from PAN OS 3.1.4 to 3.0.8, the unit keep reboot. https://live.paloaltonetworks.com/t5/general-topics/after-downgrade-from-pan-os-3-1-4-to-3-0-8-the-unit-keep-reboot/m-p/50786#M37363 <HTML><HEAD></HEAD><BODY><P>Sam,</P><P></P><P>Can you join the gotomeeting?</P></BODY></HTML> Tue, 28 Sep 2010 01:44:28 GMT https://live.paloaltonetworks.com/t5/general-topics/after-downgrade-from-pan-os-3-1-4-to-3-0-8-the-unit-keep-reboot/m-p/50786#M37363 pantac 2010-09-28T01:44:28Z Re: After downgrade from PAN OS 3.1.4 to 3.0.8, the unit keep reboot. https://live.paloaltonetworks.com/t5/general-topics/after-downgrade-from-pan-os-3-1-4-to-3-0-8-the-unit-keep-reboot/m-p/50787#M37364 <HTML><HEAD></HEAD><BODY><P>Hello,</P><P></P><P>I would to know how you fix this issue, I think I have a similar issue.</P><P></P><P>Thanks for your help.</P><P></P><P>Regards,</P><P>Arnaud</P></BODY></HTML> Tue, 05 Oct 2010 09:05:35 GMT https://live.paloaltonetworks.com/t5/general-topics/after-downgrade-from-pan-os-3-1-4-to-3-0-8-the-unit-keep-reboot/m-p/50787#M37364 arnaud_b 2010-10-05T09:05:35Z Re: After downgrade from PAN OS 3.1.4 to 3.0.8, the unit keep reboot. https://live.paloaltonetworks.com/t5/general-topics/after-downgrade-from-pan-os-3-1-4-to-3-0-8-the-unit-keep-reboot/m-p/50788#M37365 <HTML><HEAD></HEAD><BODY><P>Hello Arnuad,</P><P></P><P>You may need to call support to further investigate why reboot occurs after grading your device.</P><P></P><P>Regards,</P><P>Oliver</P></BODY></HTML> Tue, 05 Oct 2010 22:35:22 GMT https://live.paloaltonetworks.com/t5/general-topics/after-downgrade-from-pan-os-3-1-4-to-3-0-8-the-unit-keep-reboot/m-p/50788#M37365 odaos 2010-10-05T22:35:22Z